Development of Jisc's Licensing Subscriptions Manager (LSM)

{
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      "contactPoint": {
        "email": "chris.hallahan@jisc.ac.uk"
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      "identifier": {
        "id": "05747339",
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      "name": "JISC",
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      "roles": [
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  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "Licensing Subscription Manager (LSM) is Jisc\u0027s ecommerce site that enables Further \u0026 Higher Education institutions and customers to search, purchase, and manage their subscriptions to e-books, e-journals, and databases negotiated by Jisc Licensing, and via its sister site www.chest.ac.uk, preferential licence agreements for software and online resources negotiated.\nIt is the intention that the current LSM functionality is to be migrated to Salesforce Communications Cloud on Core, integrated with Jisc\u0027s Salesforce CRM, having product and pricing information configured in the Salesforce Enterprise Product Catalogue, and a new customer portal to be developed Salesforce Experience Cloud.\nThe migration to Salesforce is an important strategic step for Jisc, with efficiency to be shared across Jisc directorates, gained from having customer relationship management (CRM), e-commerce and other data and workflows within one platform.\nThe development is intended to be run in multiple phases; MVP (minimum viable product) Phase will be building and proving the end-to-end purchase of a subset of Chest products for a subset of customers in Salesforce. MMP (minimum marketable product) Phase will be building out the product model and purchasing journey to migrate all Chest products and go live to all customers.",
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    },
    "lots": [
      {
        "id": "LOT-0000",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "(Copied and pasted from Transparency Notice Ref: Procurement identifier (OCID): ocds-h6vhtk-05a65c)\nFollowing an unsuccessful attempt in late 2024 to procure the required services via the Crown Commercial Service (CCS) Digital Outcomes 6 Framework (Ref: RM1043.8), where only two insufficient bids were received from over 3,500 framework suppliers, Jisc undertook a structured Request for Information (RFI) exercise to gain a clearer understanding of the market landscape and supplier capabilities. As a result of the RFI, Salesforce was identified in July 2025 as the supplier best positioned to meet Jisc\u0027s specific requirements. The intention was to proceed via a compliant Direct Award call-off through an authorised reseller under the NHS SBS Digital Workplace Solutions Framework (Ref: SBS/19/AB/WAB/9411). Although contract discussions were initiated, they could not be concluded before the expiry of the framework. Jisc subsequently sought to utilise the next iteration of the framework; however, its launch was delayed due to factors outside Jisc\u0027s control. In light of these circumstances, and to avoid further delay, increased costs, and potential disruption to service delivery, a direct award is now considered the most appropriate and proportionate route. This approach is supported by the prior market engagement and aligns with procurement principles of value for money, urgency, and continuity of service.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "switchingDirectAward"
      }
    ],
    "status": "complete",
    "title": "Development of Jisc\u0027s Licensing Subscriptions Manager (LSM)"
  }
}