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24-181 Information Technology Service Management (ITSM) Solution

Rotherham Metropolitan Borough Council

Buyer Contact Info

Buyer Name: Rotherham Metropolitan Borough Council

Buyer Address: Riverside House, Main Street, Rotherham, UKE31, S60 1AE, United Kingdom

Contact Name: Matthew Everatt

Contact Email: matthew.everatt@rotherham.gov.uk

Contact Telephone: +44 1709334119

Status
complete
Procedure
limited
Value
228967.0 GBP
Published
17 Nov 2025, 10:34
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
goods
CPV
48000000 - Software package and information systems
Region
n/a
Awarded To
Specialist Computer Centres (SCC)
Official Source
Open Find a Tender

Description

Rotherham Metropolitan Borough Council (RMBC / the Council) has undertaken a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The procurement exercise was conducted as a cross lot further competition under the Crown Commercial Services (CCS); Technology Services 3 framework; Lot 3b: Operational Services - Operational Management and Lot 3c: Operational Services - Technical Management.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: Rotherham Metropolitan Borough Council (RMBC / the Council) has undertaken a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements.

Lot 1 Status: cancelled

Lot 1 Has Options: No

Lot 1 Award Criterion (quality): Quality (Inc. Social Value)

Contracts

Contract Title: Information Technology Service Management (ITSM) Solution

Awards

Award Title: Information Technology Service Management (ITSM) Solution

Raw Notice JSON

Expand raw payload
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      "status": "active",
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        {
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          "name": "Specialist Computer Centres (SCC)"
        }
      ],
      "title": "Information Technology Service Management (ITSM) Solution"
    }
  ],
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        "value": 4
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  },
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      "status": "active",
      "title": "Information Technology Service Management (ITSM) Solution",
      "value": {
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        "currency": "GBP"
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  "date": "2025-11-17T10:34:25Z",
  "id": "074289-2025",
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  "parties": [
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        "postalCode": "S60 1AE",
        "region": "UKE31",
        "streetAddress": "Riverside House, Main Street"
      },
      "contactPoint": {
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        "name": "Matthew Everatt",
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      },
      "details": {
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        "classifications": [
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            "description": "Regional or local authority",
            "id": "REGIONAL_AUTHORITY",
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            "id": "01",
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        "url": "https://www.rotherham.gov.uk/"
      },
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      },
      "contactPoint": {
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        "telephone": "+44 1217667000"
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      "details": {
        "scale": "large",
        "url": "http://www.scc.com"
      },
      "id": "GB-FTS-50411",
      "identifier": {
        "id": "01428210 ",
        "legalName": "Specialist Computer Centres (SCC)"
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      "name": "Specialist Computer Centres (SCC)",
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        "streetAddress": "The Royal Courts of Justice, The Strand,"
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    ],
    "description": "Rotherham Metropolitan Borough Council (RMBC / the Council) has undertaken a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements.\nThe procurement exercise was conducted as a cross lot further competition under the Crown Commercial Services (CCS); Technology Services 3 framework; Lot 3b: Operational Services - Operational Management and Lot 3c: Operational Services - Technical Management.",
    "id": "24-181",
    "items": [
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            "region": "UKE31"
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        "id": "1",
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    "legalBasis": {
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    },
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              "type": "price"
            }
          ]
        },
        "description": "Rotherham Metropolitan Borough Council (RMBC / the Council) has undertaken a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements.",
        "hasOptions": false,
        "id": "1",
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      }
    ],
    "mainProcurementCategory": "goods",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The procurement exercise was conducted as a cross lot further competition under the Crown Commercial Services (CCS); Technology Services 3 framework; Lot 3b: Operational Services - Operational Management and Lot 3c: Operational Services - Technical Management.",
    "procurementMethodRationaleClassifications": [
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        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "reviewDetails": "Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a minimum 10 calendar day standstill period at the point information on the award of the Contract is communicated to tenderers. Applicants who are unsuccessful shall be informed by the Contracting Authority as soon as possible after the decision has been made as to the reasons why the applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, the Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take legal action. Any such action must be brought within the applicable limitation period. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order the Contracting Authority to amend any document and may award damages. If the Contract has been entered into, the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order the Contracting Authority to pay a fine, and/or order that the duration of the Contract be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into.",
    "status": "complete",
    "title": "24-181 Information Technology Service Management (ITSM) Solution"
  }
}