← Back to opportunities

Healthwatch Wakefield

The Council of the City of Wakefield

Buyer Contact Info

Buyer Name: The Council of the City of Wakefield

Buyer Address: Wood Street, Wakefield, UKE45, WF12HQ, United Kingdom

Contact Name: Cloe Cunniff

Contact Email: ccunniff@wakefield.gov.uk

Status
complete
Procedure
open
Value
295305.0 GBP
Published
17 Nov 2025, 14:37
Deadline
n/a
Contract Start
n/a
Contract End
n/a
Category
services
CPV
85000000 - Health and social work services
Region
n/a
Awarded To
Healthwatch Wakefield Ltd
Official Source
Open Find a Tender

Description

Healthwatch Wakefield is a statutory service which influences and shapes the improvement of Health and Social Care services in Wakefield district or accessed by Wakefield district residents. It follows national standards set by Healthwatch England and is designed to empower local people to influence services. It promotes greater patient and public involvement by actively encouraging participation from residents, particularly seldom heard and under-represented groups such as young people and those facing health inequalities, to ensure diverse voices are represented. Additionally, it strengthens the role of the public in the commissioning, delivery, and scrutiny of local services. The service will also provide a Wakefield Independent Health Complaints Advocacy Service; a free, independent, and impartial service. The core purpose of the Independent Health Complaints Advocacy Service is to ensure that people who use local NHS services have access to the support they need to clarify and articulate their concerns, to navigate the complaints process and to pursue a resolution to the satisfaction of the people using services or the exhaustion of the process. The Service will play no role in relation to matters where a complainant determines to resort to direct legal action other than appropriate signposting.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Lots

Lot Description: The process undertaken for the procurement of the Healthwatch Wakefield service was an Open Competitive Light Touch Regime Procedure under CPR 2015. The objective of the procurement process was to appoint a single supplier to provide the Healthwatch Wakefield Service. The Healthwatch Wakefield service will also signpost local people with any complaints they may wish to progress in relation to Social Care and/or an NHS service provision to the Wakefield Independent Health Complaints Advocacy Service, which will be provided under the umbrella of the Healthwatch Wakefield Service. The contract will commence 1st October 2025 with an initial term of 3 years; therefore the expiry date will be 30 September 2028. The Council may extend the Contract by up to a further 7 years, making the final possible expiry date 30 September 2035

Lot 1 Status: cancelled

Lot 1 Has Options: Yes

Lot 1 Options: The Council may extend the Contract by up to a further 7 years, making the final possible expiry date 30 September 2035.

Lot 1 Award Criterion (quality): Quality including cost criterion

Lot 1 Award Criterion (quality): Social Value

Lot 1 Award Criterion (cost): Cost Breakdown

Contracts

Contract Title: Healthwatch Wakefield

Awards

Award Title: Healthwatch Wakefield

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "id": "074434-2025-95816-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-09907848",
          "name": "Healthwatch Wakefield Ltd"
        }
      ],
      "title": "Healthwatch Wakefield"
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 2
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-155549",
    "name": "The Council of the City of Wakefield"
  },
  "contracts": [
    {
      "awardID": "074434-2025-95816-1",
      "dateSigned": "2025-10-01T00:00:00+01:00",
      "id": "074434-2025-95816-1",
      "status": "active",
      "title": "Healthwatch Wakefield",
      "value": {
        "amount": 295305.0,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-11-17T14:37:14Z",
  "id": "074434-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-04d3fc",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Wakefield",
        "postalCode": "WF12HQ",
        "region": "UKE45",
        "streetAddress": "Wood Street"
      },
      "contactPoint": {
        "email": "ccunniff@wakefield.gov.uk",
        "name": "Cloe Cunniff"
      },
      "details": {
        "classifications": [
          {
            "description": "Regional or local authority",
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "General public services",
            "id": "01",
            "scheme": "COFOG"
          }
        ],
        "url": "https://www.wakefield.gov.uk/"
      },
      "id": "GB-FTS-155549",
      "identifier": {
        "legalName": "The Council of the City of Wakefield",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "name": "The Council of the City of Wakefield",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Wakefield",
        "postalCode": "WF1 2DQ",
        "region": "UKE45",
        "streetAddress": "Healthwatch Wakefield, The Plex,15 Margaret St"
      },
      "details": {
        "scale": "sme"
      },
      "id": "GB-COH-09907848",
      "identifier": {
        "id": "09907848",
        "legalName": "Healthwatch Wakefield Ltd",
        "scheme": "GB-COH"
      },
      "name": "Healthwatch Wakefield Ltd",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Wakefield"
      },
      "id": "GB-FTS-35221",
      "identifier": {
        "legalName": "Wakefield Council"
      },
      "name": "Wakefield Council",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "Health and social work services",
      "id": "85000000",
      "scheme": "CPV"
    },
    "description": "Healthwatch Wakefield is a statutory service which influences and shapes the improvement of Health and Social Care services in Wakefield district or accessed by Wakefield district residents. It follows national standards set by Healthwatch England and is designed to empower local people to influence services. It promotes greater patient and public involvement by actively encouraging participation from residents, particularly seldom heard and under-represented groups such as young people and those facing health inequalities, to ensure diverse voices are represented. Additionally, it strengthens the role of the public in the commissioning, delivery, and scrutiny of local services.\nThe service will also provide a Wakefield Independent Health Complaints Advocacy Service; a free, independent, and impartial service. The core purpose of the Independent Health Complaints Advocacy Service is to ensure that people who use local NHS services have access to the support they need to clarify and articulate their concerns, to navigate the complaints process and to pursue a resolution to the satisfaction of the people using services or the exhaustion of the process. The Service will play no role in relation to matters where a complainant determines to resort to direct legal action other than appropriate signposting.",
    "id": "95816",
    "items": [
      {
        "deliveryAddresses": [
          {
            "region": "UKE45"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "90",
              "name": "Quality including cost criterion",
              "type": "quality"
            },
            {
              "description": "10",
              "name": "Social Value",
              "type": "quality"
            },
            {
              "description": "5",
              "name": "Cost Breakdown",
              "type": "cost"
            }
          ]
        },
        "description": "The process undertaken for the procurement of the Healthwatch Wakefield service was an Open Competitive Light Touch Regime Procedure under CPR 2015. \nThe objective of the procurement process was to appoint a single supplier to provide the Healthwatch Wakefield Service. The Healthwatch Wakefield service will also signpost local people with any complaints they may wish to progress in relation to Social Care and/or an NHS service provision to the Wakefield Independent Health Complaints Advocacy Service, which will be provided under the umbrella of the Healthwatch Wakefield Service.\nThe contract will commence 1st October 2025 with an initial term of 3 years; therefore the expiry date will be 30 September 2028. The Council may extend the Contract by up to a further 7 years, making the final possible expiry date 30 September 2035",
        "hasOptions": true,
        "id": "1",
        "options": {
          "description": "The Council may extend the Contract by up to a further 7 years, making the final possible expiry date 30 September 2035."
        },
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "Healthwatch Wakefield"
  }
}