Video and Contact Centre Audio Managed Service

{
  "awards": [
    {
      "aboveThreshold": false,
      "contractPeriod": {
        "endDate": "2028-11-30T23:59:59Z",
        "maxExtentDate": "2030-11-30T23:59:59Z",
        "startDate": "2025-12-01T00:00:00Z"
      },
      "date": "2025-11-04T00:00:00Z",
      "documents": [
        {
          "datePublished": "2025-11-18T09:40:18Z",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "074617-2025",
          "noticeType": "UK6",
          "url": "https://www.find-tender.service.gov.uk/Notice/074617-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Radio, television, communication, telecommunication and related equipment",
              "id": "32000000",
              "scheme": "CPV"
            },
            {
              "description": "Customer services",
              "id": "79342300",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UKH12"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "milestones": [
        {
          "dueDate": "2025-11-24T23:59:59Z",
          "id": "1",
          "status": "scheduled",
          "type": "futureSignatureDate"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "renewal": {
        "description": "continuation of services"
      },
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-06329855",
          "name": "PREMIER BUSINESS AUDIO LIMITED"
        }
      ],
      "title": "Cambridge City Council - Audio and Video Contact Centre Managed Service",
      "value": {
        "amount": 40000,
        "amountGross": 48000,
        "currency": "GBP"
      }
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 1
      },
      {
        "id": "2",
        "measure": "finalStageBids",
        "relatedLot": "1",
        "value": 1
      },
      {
        "id": "3",
        "measure": "smeFinalStageBids",
        "relatedLot": "1",
        "value": 1
      },
      {
        "id": "4",
        "measure": "vcseFinalStageBids",
        "relatedLot": "1",
        "value": 0
      }
    ]
  },
  "buyer": {
    "id": "GB-PPON-PCBT-6819-NDPJ",
    "name": "Cambridge City Council"
  },
  "date": "2025-11-18T09:40:18Z",
  "id": "074617-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05a989",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Cambridge",
        "postalCode": "CB2 1BY",
        "region": "UKH12",
        "streetAddress": "The Guildhall"
      },
      "contactPoint": {
        "email": "procurement@cambridge.gov.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ]
      },
      "id": "GB-PPON-PCBT-6819-NDPJ",
      "identifier": {
        "id": "PCBT-6819-NDPJ",
        "scheme": "GB-PPON"
      },
      "name": "Cambridge City Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "additionalIdentifiers": [
        {
          "id": "PWYG-7142-RPTX",
          "scheme": "GB-PPON"
        }
      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Whitchurch",
        "postalCode": "RG28 7PF",
        "region": "UKJ37",
        "streetAddress": "Laverstoke Grange"
      },
      "contactPoint": {
        "email": "accounts@premiercx.co.uk"
      },
      "details": {
        "scale": "sme",
        "url": "http://www.premiercx.co.uk",
        "vcse": false
      },
      "id": "GB-COH-06329855",
      "identifier": {
        "id": "06329855",
        "scheme": "GB-COH"
      },
      "name": "PREMIER BUSINESS AUDIO LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "ambridge City Council is looking for a supplier to provide a managed service to support the Council\u0027s contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities.\nThe supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates.\nAdditionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.",
    "id": "ocds-h6vhtk-05a989",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition",
    "status": "complete",
    "title": "Video and Contact Centre Audio Managed Service"
  }
}