Buyer Name: Norfolk County Council
Buyer Address: County Hall, Martineau Lane, Norwich, UKH15, NR1 2DH, United Kingdom
Contact Email: sourcingteam@norfolk.gov.uk
Home Support - Principal Provider South Norfolk
Buyer Contact Info
Status
complete
complete
Procedure
selective
selective
Value
18892726.0 GBP
18892726.0 GBP
Published
19 Nov 2025, 11:34
19 Nov 2025, 11:34
Deadline
n/a
n/a
Contract Start
05 Jan 2026, 00:00
05 Jan 2026, 00:00
Contract End
04 Jan 2031, 23:59
04 Jan 2031, 23:59
Category
n/a
n/a
CPV
85000000 - Health and social work services
85000000 - Health and social work services
Region
n/a
n/a
Awarded To
FIRST CHOICE HOME CARE LTD, UNIVERSAL CARE SERVICES (UK) LIMITED, NORVIC HEALTHCARE (ANGLIA) LIMITED, CERA CARE OPERATIONS LIMITED
FIRST CHOICE HOME CARE LTD, UNIVERSAL CARE SERVICES (UK) LIMITED, NORVIC HEALTHCARE (ANGLIA) LIMITED, CERA CARE OPERATIONS LIMITED
Official Source
Open Find a Tender
Open Find a Tender
Description
The Council has appointed one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement. This procurement was split into 4 lots, which covers PCNs in South Norfolk. Bidders were restricted to winning one lot only.
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot 1 Status: complete
Lot 2 Status: complete
Lot 3 Status: complete
Lot 4 Status: complete
Documents
Document Description: Not published
Raw Notice JSON
Expand raw payload
{
"awards": [
{
"id": "1",
"items": [
{
"additionalClassifications": [
{
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH17"
}
],
"id": "1",
"relatedLot": "1"
}
],
"mainProcurementCategory": "services",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-COH-08130025",
"name": "FIRST CHOICE HOME CARE LTD"
}
]
},
{
"id": "2",
"items": [
{
"additionalClassifications": [
{
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH17"
}
],
"id": "2",
"relatedLot": "2"
}
],
"mainProcurementCategory": "services",
"relatedLots": [
"2"
],
"status": "active",
"suppliers": [
{
"id": "GB-COH-06923671",
"name": "UNIVERSAL CARE SERVICES (UK) LIMITED"
}
]
},
{
"id": "3",
"items": [
{
"additionalClassifications": [
{
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH17"
}
],
"id": "3",
"relatedLot": "3"
}
],
"mainProcurementCategory": "services",
"relatedLots": [
"3"
],
"status": "active",
"suppliers": [
{
"id": "GB-COH-04790989",
"name": "NORVIC HEALTHCARE (ANGLIA) LIMITED"
}
]
},
{
"id": "4",
"items": [
{
"additionalClassifications": [
{
"description": "Health and social work services",
"id": "85000000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"country": "GB",
"countryName": "United Kingdom",
"region": "UKH17"
}
],
"id": "4",
"relatedLot": "4"
}
],
"mainProcurementCategory": "services",
"relatedLots": [
"4"
],
"status": "active",
"suppliers": [
{
"id": "GB-COH-04320403",
"name": "CERA CARE OPERATIONS LIMITED"
}
]
}
],
"buyer": {
"id": "GB-PPON-PDYH-3246-XWTR",
"name": "Norfolk County Council"
},
"contracts": [
{
"aboveThreshold": true,
"awardID": "1",
"dateSigned": "2025-11-18T00:00:00Z",
"documents": [
{
"datePublished": "2025-11-19T11:34:48Z",
"description": "Contract details notice on Find a Tender",
"documentType": "contractNotice",
"format": "text/html",
"id": "075152-2025",
"noticeType": "UK7",
"url": "https://www.find-tender.service.gov.uk/Notice/075152-2025"
}
],
"hasRenewal": true,
"id": "1",
"period": {
"endDate": "2031-01-04T23:59:59Z",
"maxExtentDate": "2036-01-04T23:59:59Z",
"startDate": "2026-01-05T00:00:00Z"
},
"renewal": {
"description": "The Contract may be extended by up to 60 months at the Council\u0027s discretion.\nThe start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026.\nValues included in the notice are estimates only as the value is dependent on care needs in the area."
},
"status": "active",
"value": {
"amount": 18892726,
"amountGross": 22668871,
"currency": "GBP"
}
},
{
"aboveThreshold": true,
"awardID": "2",
"dateSigned": "2025-11-18T00:00:00Z",
"documents": [
{
"datePublished": "2025-11-19T11:34:48Z",
"description": "Contract details notice on Find a Tender",
"documentType": "contractNotice",
"format": "text/html",
"id": "075152-2025",
"noticeType": "UK7",
"url": "https://www.find-tender.service.gov.uk/Notice/075152-2025"
}
],
"hasRenewal": true,
"id": "2",
"period": {
"endDate": "2031-01-04T23:59:59Z",
"maxExtentDate": "2036-01-04T23:59:59Z",
"startDate": "2026-01-05T00:00:00Z"
},
"renewal": {
"description": "The Contract may be extended by up to 60 months at the Council\u0027s discretion.\nThe start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026.\nValues included in the notice are estimates only as the value is dependent on care needs in the area."
},
"status": "active",
"value": {
"amount": 18228787,
"amountGross": 21874544,
"currency": "GBP"
}
},
{
"aboveThreshold": true,
"awardID": "3",
"dateSigned": "2025-11-18T00:00:00Z",
"documents": [
{
"datePublished": "2025-11-19T11:34:48Z",
"description": "Contract details notice on Find a Tender",
"documentType": "contractNotice",
"format": "text/html",
"id": "075152-2025",
"noticeType": "UK7",
"url": "https://www.find-tender.service.gov.uk/Notice/075152-2025"
}
],
"hasRenewal": true,
"id": "3",
"period": {
"endDate": "2031-01-04T23:59:59Z",
"maxExtentDate": "2036-01-04T23:59:59Z",
"startDate": "2026-01-05T00:00:00Z"
},
"renewal": {
"description": "The Contract may be extended by up to 60 months at the Council\u0027s discretion.\nThe start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026.\nValues included in the notice are estimates only as the value is dependent on care needs in the area."
},
"status": "active",
"value": {
"amount": 29176243,
"amountGross": 35011491,
"currency": "GBP"
}
},
{
"aboveThreshold": true,
"awardID": "4",
"dateSigned": "2025-11-18T00:00:00Z",
"documents": [
{
"datePublished": "2025-11-19T11:34:48Z",
"description": "Contract details notice on Find a Tender",
"documentType": "contractNotice",
"format": "text/html",
"id": "075152-2025",
"noticeType": "UK7",
"url": "https://www.find-tender.service.gov.uk/Notice/075152-2025"
}
],
"hasRenewal": true,
"id": "4",
"period": {
"endDate": "2031-01-04T23:59:59Z",
"maxExtentDate": "2036-01-04T23:59:59Z",
"startDate": "2026-01-05T00:00:00Z"
},
"renewal": {
"description": "The Contract may be extended by up to 60 months at the Council\u0027s discretion.\nThe start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026.\nValues included in the notice are estimates only as the value is dependent on care needs in the area."
},
"status": "active",
"value": {
"amount": 26375731,
"amountGross": 31650877,
"currency": "GBP"
}
}
],
"date": "2025-11-19T11:34:48Z",
"id": "075152-2025",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-04fac3",
"parties": [
{
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Norwich",
"postalCode": "NR1 2DH",
"region": "UKH15",
"streetAddress": "County Hall, Martineau Lane"
},
"contactPoint": {
"email": "sourcingteam@norfolk.gov.uk"
},
"details": {
"classifications": [
{
"description": "Public authority - sub-central government",
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE"
}
]
},
"id": "GB-PPON-PDYH-3246-XWTR",
"identifier": {
"id": "PDYH-3246-XWTR",
"scheme": "GB-PPON"
},
"name": "Norfolk County Council",
"roles": [
"buyer"
]
},
{
"additionalIdentifiers": [
{
"id": "PWZY-6514-JBHV",
"scheme": "GB-PPON"
}
],
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Snetterton",
"postalCode": "NR16 2JU",
"region": "UKH17",
"streetAddress": "Unit 1b Harling Road"
},
"contactPoint": {
"email": "enquiries@firstchoicehomecare.co.uk"
},
"details": {
"publicServiceMissionOrganization": false,
"scale": "sme",
"shelteredWorkshop": false,
"url": "https://www.firstchoicehomecare.co.uk",
"vcse": false
},
"id": "GB-COH-08130025",
"identifier": {
"id": "08130025",
"scheme": "GB-COH"
},
"name": "FIRST CHOICE HOME CARE LTD",
"roles": [
"supplier"
]
},
{
"additionalIdentifiers": [
{
"id": "PXJN-2733-CTBJ",
"scheme": "GB-PPON"
}
],
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "W6 8PW",
"region": "UKI33",
"streetAddress": "245 Hammersmith Road"
},
"contactPoint": {
"email": "contracts@universalcareservices.co.uk"
},
"details": {
"publicServiceMissionOrganization": false,
"scale": "large",
"shelteredWorkshop": false,
"url": "https://www.universalcareservices.co.uk/",
"vcse": false
},
"id": "GB-COH-06923671",
"identifier": {
"id": "06923671",
"scheme": "GB-COH"
},
"name": "UNIVERSAL CARE SERVICES (UK) LIMITED",
"roles": [
"supplier"
]
},
{
"additionalIdentifiers": [
{
"id": "PGNL-2571-ZMTY",
"scheme": "GB-PPON"
}
],
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Norwich",
"postalCode": "NR8 6QW",
"region": "UKH15",
"streetAddress": "Unit 5, Longs Business Centre 232 Fakenham Road"
},
"contactPoint": {
"email": "info@norvichealthcare.co.uk"
},
"details": {
"publicServiceMissionOrganization": false,
"scale": "sme",
"shelteredWorkshop": false,
"url": "http://www.norvichealthcare.co.uk",
"vcse": false
},
"id": "GB-COH-04790989",
"identifier": {
"id": "04790989",
"scheme": "GB-COH"
},
"name": "NORVIC HEALTHCARE (ANGLIA) LIMITED",
"roles": [
"supplier"
]
},
{
"additionalIdentifiers": [
{
"id": "PQMP-1376-MXZH",
"scheme": "GB-PPON"
}
],
"address": {
"country": "GB",
"countryName": "United Kingdom",
"locality": "Colchester",
"postalCode": "CO4 9QR",
"region": "UKH34",
"streetAddress": "Crown House Stephenson Road"
},
"contactPoint": {
"email": "bidteam@ceracare.co.uk"
},
"details": {
"publicServiceMissionOrganization": false,
"scale": "large",
"shelteredWorkshop": false,
"url": "https://www.cerahq.com/",
"vcse": false
},
"id": "GB-COH-04320403",
"identifier": {
"id": "04320403",
"scheme": "GB-COH"
},
"name": "CERA CARE OPERATIONS LIMITED",
"roles": [
"supplier"
]
}
],
"tag": [
"award",
"contract"
],
"tender": {
"description": "The Council has appointed one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement.\nThis procurement was split into 4 lots, which covers PCNs in South Norfolk.\nBidders were restricted to winning one lot only.",
"documents": [
{
"description": "Not published",
"documentType": "conflictOfInterest",
"id": "conflictOfInterest"
}
],
"id": "NCCT43044",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"lots": [
{
"id": "1",
"status": "complete"
},
{
"id": "2",
"status": "complete"
},
{
"id": "3",
"status": "complete"
},
{
"id": "4",
"status": "complete"
}
],
"procurementMethod": "selective",
"procurementMethodDetails": "Competitive flexible procedure",
"specialRegime": [
"lightTouch"
],
"status": "complete",
"title": "Home Support - Principal Provider South Norfolk"
}
}