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Provision of stray dogs service in H&F

London Borough of Hammersmith and Fuham

Buyer Contact Info

Buyer Name: London Borough of Hammersmith and Fuham

Buyer Address: Town Hall, king street, London, UKI33, W6 9JU, United Kingdom

Contact Email: procurement@lbhf.gov.uk

Status
active
Procedure
open
Value
120000.0 GBP
Gross: 144000 GBP
Published
19 Nov 2025, 14:10
Deadline
19 Dec 2025, 12:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
98000000 - Other community, social and personal services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

Procurement for the provision of a comprehensive stray dog service between 01/05/2026 - 30/04/2028, with the option of two additional discretionary one year extensions until 30/04/2030. The service includes collection of stray dogs reported within the borough in accordance with all relevant legislation and statutory duties, kennelling and care to meet welfare standards and legal requirements, and ensuring staff are suitably trained and equipped for safe handling of dogs. The provider must maintain effective communication with the Council, including escalation of urgent cases, provision of updates on dogs in care, access to the stray dog register, and submission of performance reports. High-quality customer service for residents and callers is required, including fee collection, complaint resolution, and ensuring accessibility. Added-value services such as microchipping advice, promotional materials, and support for owners of lost dogs are encouraged. Services must comply with the Council’s Service Specification and all statutory obligations, with kennelling facilities meeting welfare standards and licensing requirements. Timely reporting and adherence to agreed service levels are essential throughout the contract period. Estimated annual volumes will be provided in the tender documents.

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/075265-2025

Link Description: Tender notice on Find a Tender

Lots

Lot 1 Status: active

Lot 1 Value: GBP 120,000

Lot 1 Value (Gross): GBP 144,000

Lot 1 Contract Start: 2026-05-01T00:00:00+01:00

Lot 1 Contract End: 2028-04-30T23:59:59+01:00

Documents

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
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    "name": "London Borough of Hammersmith and Fuham"
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        "streetAddress": "Town Hall, king street"
      },
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    "documents": [
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    "enquiryPeriod": {
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            "description": "Other community, social and personal services",
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            "description": "Dog kennel services",
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    "legalBasis": {
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          "description": "The contract will be awarded to the supplier offering the most advantageous tender based on a combination of quality and price. Quality will account for 60% of the overall score and will be assessed through method statements covering compliance with legislation, dog welfare, partnership working, customer service, and added value. Price will account for 40% of the overall score, with the lowest compliant price receiving the maximum score and others scored proportionally. The highest total score will determine the award."
        },
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        "id": "1",
        "renewal": {
          "description": "The Authority is entitled, at its absolute discretion, to extend the contract for up to 2 further 12 month periods. This, in essence, takes the maximum contract duration to 48 months. If the Authority wishes to exercise this right, they shall serve on the supplier a notice of not less than 3 months."
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    "procurementMethod": "open",
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    "status": "active",
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    "tenderPeriod": {
      "endDate": "2025-12-19T12:00:00+00:00"
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    "title": "Provision of stray dogs service in H\u0026F",
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