NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Buyer Name: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Buyer Address: 4-5 Charnwood Court,, Heol Billingsley, Parc Nantgarw, Cardiff, UK, CF15 7QZ, United Kingdom
Contact Name: Josh Wood
Contact Email: josh.wood@wales.nhs.uk
Contact Telephone: +44 2921501500
Hywel Dda University Health Board's (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.
No linked documents found for this notice.
Lot Description: Hywel Dda University Health Board’s (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks. The NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices).
Lot 1 Status: cancelled
Lot 1 Has Options: No
{
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"relatedLots": [
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],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-167485",
"name": "VitalHub (UK) Limited"
}
]
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 1
},
{
"id": "2",
"measure": "smeBids",
"relatedLot": "1",
"value": 0
},
{
"id": "3",
"measure": "foreignBidsFromEU",
"relatedLot": "1",
"value": 0
},
{
"id": "4",
"measure": "foreignBidsFromNonEU",
"relatedLot": "1",
"value": 1
},
{
"id": "5",
"measure": "electronicBids",
"relatedLot": "1",
"value": 1
}
]
},
"buyer": {
"id": "GB-FTS-109",
"name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)"
},
"contracts": [
{
"awardID": "077064-2025-P0281A-1",
"dateSigned": "2025-10-21T00:00:00+01:00",
"id": "077064-2025-P0281A-1",
"status": "active",
"value": {
"amount": 115622.0,
"currency": "GBP"
}
}
],
"date": "2025-11-26T08:30:48Z",
"description": "(WA Ref:158560)",
"id": "077064-2025",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-h6vhtk-05e8c8",
"parties": [
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"address": {
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"locality": "Cardiff",
"postalCode": "CF15 7QZ",
"region": "UK",
"streetAddress": "4-5 Charnwood Court,, Heol Billingsley, Parc Nantgarw"
},
"contactPoint": {
"email": "josh.wood@wales.nhs.uk",
"name": "Josh Wood",
"telephone": "+44 2921501500"
},
"details": {
"buyerProfile": "https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221",
"classifications": [
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"description": "Body governed by public law",
"id": "BODY_PUBLIC",
"scheme": "TED_CA_TYPE"
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{
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"id": "07",
"scheme": "COFOG"
}
],
"url": "http://nwssp.nhs.wales/ourservices/procurement-services/"
},
"id": "GB-FTS-109",
"identifier": {
"legalName": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)"
},
"name": "NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)",
"roles": [
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},
{
"address": {
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "WC2A3TH",
"region": "UKK13",
"streetAddress": "2 Stone Buildings, Whitworth Road"
},
"contactPoint": {
"telephone": "+44 7377393250"
},
"details": {
"scale": "large"
},
"id": "GB-FTS-167485",
"identifier": {
"legalName": "VitalHub (UK) Limited"
},
"name": "VitalHub (UK) Limited",
"roles": [
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]
},
{
"address": {
"countryName": "United Kingdom",
"locality": "London",
"postalCode": "WC2A 2LL",
"streetAddress": "Royal Courts of Justice, The Strand"
},
"contactPoint": {
"telephone": "+44 2079477501"
},
"id": "GB-FTS-111",
"identifier": {
"legalName": "High Court"
},
"name": "High Court",
"roles": [
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]
}
],
"tag": [
"award",
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],
"tender": {
"classification": {
"description": "Software package and information systems",
"id": "48000000",
"scheme": "CPV"
},
"description": "Hywel Dda University Health Board\u0027s (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.",
"id": "P0281A",
"items": [
{
"additionalClassifications": [
{
"description": "License management software package",
"id": "48218000",
"scheme": "CPV"
}
],
"deliveryAddresses": [
{
"region": "UKL14"
}
],
"id": "1",
"relatedLot": "1"
}
],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"lots": [
{
"awardCriteria": {
"criteria": [
{
"type": "price"
}
]
},
"description": "Hywel Dda University Health Board\u2019s (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.\nThe NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices).",
"hasOptions": false,
"id": "1",
"status": "cancelled"
}
],
"mainProcurementCategory": "goods",
"procurementMethod": "limited",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationale": "The NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices).",
"procurementMethodRationaleClassifications": [
{
"description": "The procurement falls outside the scope of application of the directive",
"id": "D_OUTSIDE_SCOPE",
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
}
],
"status": "complete",
"title": "InTouch System Renewal"
}
}