XMC Support (Telecoms)

{
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Maintenance services of telecommunications equipment",
              "id": "50330000",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
              "country": "GB",
              "countryName": "United Kingdom",
              "region": "UK"
            }
          ],
          "id": "1",
          "relatedLot": "1"
        }
      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02985756",
          "name": "Hitachi Energy UK Limited"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PNZN-9524-VCQJ",
    "name": "NETWORK RAIL INFRASTRUCTURE LIMITED"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "awardID": "1",
      "dateSigned": "2025-11-24T00:00:00+00:00",
      "documents": [
        {
          "datePublished": "2025-12-01T08:06:28Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "078302-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/078302-2025"
        }
      ],
      "hasOptions": true,
      "id": "1",
      "noAgreedMetricsRationale": "Key performance indicators (KPIs) have not been separately set for this contract because all relevant service levels and performance metrics are comprehensively defined within Schedule 1 (Specification) of the contract. The Service Level Agreement (SLA) included in Schedule 1 sets out clear, measurable standards for service delivery, response times, and performance expectations, ensuring robust monitoring and management of supplier performance throughout the contract term. As such, the inclusion of additional KPIs would duplicate the existing SLA metrics and is therefore not required",
      "options": {
        "description": "The contract includes options for additional professional services beyond the included support hours, and a contract change threshold to allow for increased node volumes or unforeseen requirements. These options can be used if business needs change, such as requiring extra engineering support or if the number of supported devices exceeds forecasts, ensuring flexibility and continuity of service."
      },
      "period": {
        "endDate": "2030-11-30T23:59:59+00:00",
        "startDate": "2025-12-01T00:00:00+00:00"
      },
      "status": "active",
      "title": "XMC Support 2025 - 2030",
      "value": {
        "amount": 2344938,
        "amountGross": 2813925,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-12-01T08:06:28Z",
  "id": "078302-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05da8b",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SE1 8SW",
        "region": "UKI45",
        "streetAddress": "Waterloo General Office"
      },
      "contactPoint": {
        "email": "jack.barlow@networkrail.co.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - central government",
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "https://www.networkrail.co.uk/"
      },
      "id": "GB-PPON-PNZN-9524-VCQJ",
      "identifier": {
        "id": "PNZN-9524-VCQJ",
        "scheme": "GB-PPON"
      },
      "name": "NETWORK RAIL INFRASTRUCTURE LIMITED",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Birmingham",
        "postalCode": "B1 1TT",
        "region": "UKG31",
        "streetAddress": "Alpha Tower, 22 Suffolk Street"
      },
      "contactPoint": {
        "email": "contact-us@hitachienergy.com"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "vcse": false
      },
      "id": "GB-COH-02985756",
      "identifier": {
        "id": "02985756",
        "scheme": "GB-COH"
      },
      "name": "Hitachi Energy UK Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "description": "This procurement is a direct award to Hitachi Energy UK Limited for the support and maintenance of PDH/XMC telecommunications hardware and its management systems, which are critical for Network Rail\u2019s signalling and electrification operations. The contract covers 24/7 remote and technical support, repairs, service management, and professional services, ensuring operational continuity and safety.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "ocds-h6vhtk-05da8b",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "Hitachi Energy UK Limited is the original equipment manufacturer (OEM) and holds exclusive intellectual property rights over the XMC transmission equipment and the associated UNEM management platform. As such, only Hitachi Energy can provide the required support services, software updates, and repairs for this critical infrastructure. No alternative supplier can legally or technically deliver these services without infringing proprietary rights, and there are no reasonable alternatives available. This direct award is therefore justified under the \u201cintellectual property or exclusive rights\u201d exemption",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersIntellectualPropertyExclusiveRights"
      }
    ],
    "status": "complete",
    "title": "XMC Support (Telecoms)"
  }
}