Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)

{
  "buyer": {
    "id": "GB-COH-04659712",
    "name": "LONDON NORTH EASTERN RAILWAY LIMITED"
  },
  "date": "2025-12-01T15:52:08Z",
  "id": "078597-2025",
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        "countryName": "United Kingdom",
        "locality": "York",
        "postalCode": "YO1 6GA",
        "region": "UKE21",
        "streetAddress": "West Offices"
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      "contactPoint": {
        "email": "procurement@lner.co.uk"
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      "id": "GB-COH-04659712",
      "identifier": {
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      "name": "LONDON NORTH EASTERN RAILWAY LIMITED",
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      "endDate": "2026-04-24T23:59:59+01:00"
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    "contractTerms": {
      "financialTerms": "Undisputed invoices shall be paid within 30 days and Invoices should all be submitted electronically with a valid Purchase Order number quoted."
    },
    "description": "Lot 1: Employee Assistance Programme (EAP) and Counselling Services:  \nProvide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support. This includes services such as Cognitive Behavioral Therapy (CBT), trauma counselling, and other psychological treatments to help employees manage mental health challenges, particularly those caused by stress, trauma, or role-related psychological concerns. The EAP should be accessible to all LNER employees, including remote workers, across the LNER route. \nTrauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents.\u202f \nLot 2: Musculoskeletal (MSK) Support and Treatment Services:\nProvide expert physiotherapy support to all employees,  including remote workers, across the LNER route.   \nLNER has 3,975 employees",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
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      {
        "datePublished": "2025-12-01T15:52:08Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "078597-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/078597-2025"
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    ],
    "enquiryPeriod": {
      "endDate": "2026-01-02T17:00:00Z"
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    "expressionOfInterestDeadline": "2026-01-09T12:00:00Z",
    "id": "ocds-h6vhtk-05ec34",
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        "id": "1",
        "relatedLot": "1"
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        "id": "2",
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    "legalBasis": {
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      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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        },
        "contractPeriod": {
          "endDate": "2029-06-30T23:59:59+01:00",
          "maxExtentDate": "2031-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Employee Assistance Program \u0026 Counselling Services \nProvide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support. This includes services such as Cognitive Behavioral Therapy (CBT), trauma counselling, and other psychological treatments to help employees manage mental health challenges, particularly those caused by stress, trauma, or role-related psychological concerns. The EAP should be accessible to all LNER employees, including remote workers, across the LNER route. \nTrauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents.\u202f",
        "hasRenewal": true,
        "id": "1",
        "renewal": {
          "description": "Initial contract length 1st July 2026 to 30th June 2029 with the option to extend for a further 1 + 1 years. Contract will include a termination for convenience clause."
        },
        "status": "active",
        "title": "Employee Assistance Program \u0026 Counselling Services",
        "value": {
          "amountGross": 1744278,
          "currency": "GBP"
        }
      },
      {
        "awardCriteria": {
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          "endDate": "2029-06-30T23:59:59+01:00",
          "maxExtentDate": "2031-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "description": "Provide expert physiotherapy support to all employees,  including remote workers, across the LNER route.",
        "hasRenewal": true,
        "id": "2",
        "renewal": {
          "description": "Initial contract length 1st July 2026 to 30th June 2029 with the option to extend for a further 1 + 1 years. Contract will include a termination for convenience clause."
        },
        "status": "active",
        "title": "Musculoskeletal Support and Treatment Services",
        "value": {
          "amountGross": 492000,
          "currency": "GBP"
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    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "1. Intent to Participate Stage\n2. Invitation to Tender Stage (invited Candidates only)\n3. Presentation Stage (invited Candidates only)"
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "riskDetails": "Additional Information:\nWhere used throughout this notice, the meaning of Train Operating Companies  includes all and any of those train operating companies who, currently or in the future, provide services for the carriage of passengers by railway:\na)\tunder a franchise agreement with the Secretary of State within the meaning of section 23(3) of the Railways Act 1993 or \nb)\tunder, or secured under, the Secretary of State\u0027s duty in section 30(1) of the Railways Act 1993; or \nc)\tin accordance with legislation which supersedes or amends the powers referred to in a) and b), including where such powers are transferred from the Secretary of State to another body.  \nThe list of current providers of services for the carriage of passengers by railway under these provisions can be found at https://www.gov.uk/guidance/public-register-of-rail-passenger-contracts.\nNovation or Assignment:\nThe contract may be novated or assigned  by London North Eastern Railway to Train Operating Companies, or to DFT Operator Limited (company number: 07141122) or any successor parent company to a Train Operating Company, following a corporate restructuring or similar circumstance.",
    "specialRegime": [
      "utilities"
    ],
    "status": "active",
    "submissionMethodDetails": "To Request to Participate in this tender please register on LNER\u0027s supplier portal - Oracle Fusion.\nFor new suppliers registering for this tender, please follow the link and register below:\nhttps://tinyurl.com/LNERFusionRegistration \nIf you already have an account registered, please email Procurement@lner.co.uk to request to be added to the tender project area. You will not be able to register a new account with the same company details.",
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    },
    "title": "Employee Assistance Program \u0026 Counselling Services (Lot 1) and  Musculoskeletal Support and Treatment Services (Lot 2)",
    "value": {
      "amountGross": 2236278,
      "currency": "GBP"
    }
  }
}