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contract_15741 - Contact Centre for DBS

Home Office

Buyer Contact Info

Buyer Name: Home Office

Buyer Address: 2 Marsham Street, London, L3 1QY, England

Contact Name: Tim Carter

Contact Email: tim.carter1@dbs.gov.uk

Contact Telephone: 02040350000

Status
complete
Procedure
selective
Value
28000000.0 GBP
Published
09 Jul 2025, 16:21
Deadline
26 Apr 2023, 22:59
Contract Start
01 Oct 2023, 23:00
Contract End
01 Oct 2028, 22:59
Category
services
CPV
79512000 - Call centre
Region
n/a
Awarded To
HGS UK
Official Source
Open Contracts Finder

Description

Contact Centre for DBS

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload 
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  "awards": [
    {
      "contractPeriod": {
        "endDate": "2028-10-01T23:59:59+01:00",
        "startDate": "2023-10-02T00:00:00+01:00"
      },
      "date": "2023-10-02T00:00:00+01:00",
      "datePublished": "2025-07-09T17:21:58+01:00",
      "documents": [
        {
          "datePublished": "2025-07-09T17:21:58+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/078e3f69-8505-4636-bd5a-ef49764e2090"
        }
      ],
      "id": "ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-321106",
          "name": "HGS UK"
        }
      ],
      "value": {
        "amount": 28000000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-314670",
    "name": "Home Office"
  },
  "date": "2025-07-09T17:21:58+01:00",
  "id": "078e3f69-8505-4636-bd5a-ef49764e2090-853719",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9",
  "parties": [
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      "address": {
        "countryName": "England",
        "locality": "London",
        "postalCode": "L3 1QY",
        "streetAddress": "2 Marsham Street"
      },
      "contactPoint": {
        "email": "tim.carter1@dbs.gov.uk",
        "name": "Tim Carter",
        "telephone": "02040350000"
      },
      "id": "GB-CFS-314670",
      "identifier": {
        "legalName": "Home Office"
      },
      "name": "Home Office",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "11th Floor West, Vantage London, Great West Road, TW8 9AG"
      },
      "details": {
        "scale": "large",
        "vcse": false
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      "name": "HGS UK",
      "roles": [
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  "tag": [
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  "tender": {
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      "description": "Call centre",
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      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2028-10-01T23:59:59+01:00",
      "startDate": "2023-10-02T00:00:00+01:00"
    },
    "description": "Contact Centre for DBS",
    "id": "tender_337755/1498340",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "L3 1QY"
          },
          {
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          },
          {
            "countryName": "Channel Islands"
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          {
            "countryName": "Europe"
          },
          {
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          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2023-04-26T23:59:00+01:00"
    },
    "title": "contract_15741 - Contact Centre for DBS",
    "value": {
      "amount": 28000000,
      "currency": "GBP"
    }
  }
}