National Vaccination Programme (ServiceNow Development, Maintenance and Support)

{
  "awards": [
    {
      "id": "079963-2025-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-162942",
          "name": "Insight Direct (UK) Ltd"
        }
      ]
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 5
      },
      {
        "id": "2",
        "measure": "smeBids",
        "relatedLot": "1",
        "value": 0
      },
      {
        "id": "3",
        "measure": "foreignBidsFromEU",
        "relatedLot": "1",
        "value": 0
      },
      {
        "id": "4",
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1",
        "value": 5
      },
      {
        "id": "5",
        "measure": "electronicBids",
        "relatedLot": "1",
        "value": 5
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-115937",
    "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
  },
  "contracts": [
    {
      "awardID": "079963-2025-1",
      "dateSigned": "2025-12-04T00:00:00Z",
      "id": "079963-2025-1",
      "status": "active",
      "value": {
        "amount": 90000,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-12-05T08:35:39Z",
  "description": "(SC Ref:817665)",
  "id": "079963-2025",
  "initiationType": "tender",
  "language": "en",
  "links": [
    {
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000817665",
      "rel": "canonical"
    }
  ],
  "ocid": "ocds-h6vhtk-05ef40",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Edinburgh",
        "postalCode": "EH12 9EB",
        "region": "UKM",
        "streetAddress": "1 South Gyle Crescent"
      },
      "contactPoint": {
        "email": "ruaridh.armitage@nhs.scot",
        "telephone": "+44 1312756000"
      },
      "details": {
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883",
        "classifications": [
          {
            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Health",
            "id": "07",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.nss.nhs.scot/browse/procurement-and-logistics"
      },
      "id": "GB-FTS-115937",
      "identifier": {
        "legalName": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)"
      },
      "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Sheffield",
        "postalCode": "S1 2JX",
        "region": "UKE32",
        "streetAddress": "1st Floor St Paul\u0027s Place,, 121 Norfolk Street,"
      },
      "contactPoint": {
        "telephone": "+44 1617728603"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-FTS-162942",
      "identifier": {
        "legalName": "Insight Direct (UK) Ltd"
      },
      "name": "Insight Direct (UK) Ltd",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Edinburgh",
        "postalCode": "EH1 1LB",
        "streetAddress": "27 Chambers Street"
      },
      "id": "GB-FTS-324",
      "identifier": {
        "legalName": "Sheriff Court House"
      },
      "name": "Sheriff Court House",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "The contract is for a development, maintenance and support service for a version 2 of a ServiceNow bespoke product and multiple integrations with national systems, which is already in live use.",
    "id": "NP884525",
    "items": [
      {
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "40",
              "name": "Statement of Approach",
              "type": "quality"
            },
            {
              "description": "30",
              "name": "Timescale",
              "type": "quality"
            },
            {
              "description": "5",
              "name": "Reference",
              "type": "quality"
            },
            {
              "description": "25",
              "type": "price"
            }
          ]
        },
        "description": "NSS on behalf of Scottish Government are commissioned to provide a National Vaccination Scheduling Service for immunisations and vaccinations. The service allows citizens in Scotland to be able to view appointments, schedule \u0026 reschedule appointments. Scottish Government has requested that this continues to be available.\nThe development, maintenance and support service will provide essential activities for the service:-\n- Design, development and implementation of ServiceNow solutions aligning to requirements\n- Lead technical delivery of ServiceNow projects / bug fixes and maintenance\n- Custom application development, integrations and platform enhancements\n- Work with stakeholders and cross functional teams to develop and support operational requirements for other related national projects, including pandemic preparedness\n- Development and maintenance of multiple two-way API integrations, including national data stores and data platforms\n- Environment platform upgrades (occur twice yearly) as well as recurring monthly security patches and ad hoc environment patches\n- Create a version 2 of the product to simplify the coding structure and removal of redundant code",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Call-off from the Scottish Government\u0027s Digital Technology and Cyber Services dynamic purchasing system.",
    "procurementMethodRationaleClassifications": [
      {
        "description": "The procurement falls outside the scope of application of the directive",
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL"
      }
    ],
    "reviewDetails": "Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts:\nAn economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.",
    "status": "complete",
    "techniques": {
      "hasElectronicAuction": true
    },
    "title": "National Vaccination Programme (ServiceNow Development, Maintenance and Support)"
  }
}