PLM Service Management Support - PP-UKIFS-369

{
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    "name": "UK INDUSTRIAL FUSION SOLUTIONS LTD"
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  "date": "2025-12-10T14:05:26Z",
  "id": "081529-2025",
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        "countryName": "United Kingdom",
        "locality": "Oxfordshire",
        "postalCode": "OX14 3DB",
        "region": "UKJ14",
        "streetAddress": "UK Industrial Fusion Solutions Ltd, Culham Campus"
      },
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    "description": "1. Summary of Requirement\nUKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st\u20133rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP\u2019s design definition workstream.\n2. Key Technical Scope\n\u2022Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users.\n\u2022Support migration from UKAEA Ivanti ticketing system to STEP ticketing system.\n\u2022Assist with onboarding industrial partners and cloud migration (Dec 2025\u2013Mar 2026).\n\u2022Provide training materials and support for up to 20 PLM capabilities.\n\u2022Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance.\n\u2022Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://ukifs.delta-esourcing.com/tenders/UK-UK-Oxfordshire:-Information-technology-services./8G5QA388HR\nTo respond to this opportunity, please click here: \nhttps://ukifs.delta-esourcing.com/respond/8G5QA388HR",
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    "title": "PLM Service Management Support - PP-UKIFS-369",
    "value": {
      "amount": 400000.0,
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}