Trader Support Services

{
  "awards": [
    {
      "hasSubcontracting": true,
      "id": "083723-2025-CW104397-1",
      "relatedLots": [
        "1"
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-08568559",
          "name": "Netcompany UK Limited"
        }
      ],
      "title": "Trader Support Service"
    }
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "measure": "bids",
        "relatedLot": "1",
        "value": 3
      }
    ]
  },
  "buyer": {
    "id": "GB-FTS-140123",
    "name": "HM Revenue \u0026 Customs"
  },
  "contracts": [
    {
      "awardID": "083723-2025-CW104397-1",
      "dateSigned": "2025-12-16T00:00:00Z",
      "id": "083723-2025-CW104397-1",
      "status": "active",
      "title": "Trader Support Service",
      "value": {
        "amount": 245186136,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-12-17T11:20:55Z",
  "id": "083723-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-049b31",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "SW1A2BQ",
        "region": "UKI32",
        "streetAddress": "100 Parliament Street"
      },
      "contactPoint": {
        "email": "bhavina.patel1@hmrc.gov.uk",
        "name": "Bhavina Patel"
      },
      "details": {
        "classifications": [
          {
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions",
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Tax",
            "scheme": "COFOG"
          }
        ],
        "url": "https://www.gov.uk/government/organisations/hm-revenue-customs"
      },
      "id": "GB-FTS-140123",
      "identifier": {
        "legalName": "HM Revenue \u0026 Customs",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "name": "HM Revenue \u0026 Customs",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "region": "UK"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-COH-08568559",
      "identifier": {
        "id": "08568559",
        "legalName": "Netcompany UK Limited",
        "scheme": "GB-COH"
      },
      "name": "Netcompany UK Limited",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London"
      },
      "id": "GB-FTS-32760",
      "identifier": {
        "legalName": "HM Revenue and Customs"
      },
      "name": "HM Revenue and Customs",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "classification": {
      "description": "System and support services",
      "id": "72250000",
      "scheme": "CPV"
    },
    "coveredBy": [
      "GPA"
    ],
    "description": "HMRC has appointed a service provider for the Trader Support Service (TSS) to:\n\u2022 provide a free end-to-end support package to manage the processes required to move goods between Great Britain and Northern Ireland on behalf of traders registered with the service;\n\u2022 educate businesses on the regime for moving goods between Great Britain and Northern Ireland, including changes introduced by the Windsor Framework, and the steps they need to take to comply with it; and\n\u2022 be available to all sizes of businesses moving goods between Great Britain and Northern Ireland.   \nThe service will include a digital portal to facilitate the movement of goods between Great Britain and Northern Ireland, self-serve guidance and specialist support for meeting customs obligations.",
    "id": "CW104397",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Specialist training services",
            "id": "80510000",
            "scheme": "CPV"
          },
          {
            "description": "Services furnished by business, professional and specialist organisations",
            "id": "98110000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "0",
              "name": "Price per Quality Point (PQP)",
              "type": "cost"
            }
          ]
        },
        "description": "The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. \nThe Trader Support Service is made up of two key elements:  \nSystem: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. \nService: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations.\nThe contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months. Additional information: Price is not the only award criterion and all criteria were stated only in the procurement documents.",
        "hasOptions": false,
        "id": "1",
        "status": "cancelled"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive dialogue",
    "status": "complete",
    "title": "Trader Support Services"
  }
}