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All-Age Technology Enabled Care Service

London Borough of Barking and Dagenham

Buyer Contact Info

Buyer Name: London Borough of Barking and Dagenham

Buyer Address: Town Hall, Barking, UKI52, IG11 7LU, United Kingdom

Contact Email: Procurement@lbbd.gov.uk

Status
active
Procedure
open
Value
11735000.0 GBP
Gross: 14082000 GBP
Published
17 Dec 2025, 16:16
Deadline
23 Jan 2026, 12:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
85300000 - Social work and related services
Region
n/a
Awarded To
n/a
Official Source
Open Find a Tender

Description

The London Borough of Barking and Dagenham is commissioning an all-age Technology Enabled Care service to support residents’ health, wellbeing and social care needs. The service will be delivered via a hybrid model across two Lots and will be provided by organisations that share our values and are committed to high standards, innovation and continuous improvement. Our vision is to give residents choice and control, keeping people safe and well at home for as long as possible. TEC should help residents maintain their independence, quality of life and connection to their communities, and be a routine part of how social care support is planned and delivered

Linked Documents

No linked documents found for this notice.

Opportunity Context

More Information Links

External Link: https://www.find-tender.service.gov.uk/Notice/084030-2025

Link Description: Tender notice on Find a Tender

Lots

Lot Title: Core Service Provision & Innovation

Lot Description: technology catalogue, supply & install, resident/carer onboarding, 24/7 monitoring and response, device lifecycle, data platform, operational performance monitoring reporting and evaluation; technical input to pilots. Communications and practice tool development, support champions networks and impact case studies, in partnership with Lot 2.

Lot 1 Status: active

Lot 1 Value: GBP 11,050,000

Lot 1 Value (Gross): GBP 13,260,000

Lot 1 Contract Start: 2026-07-01T00:00:00+01:00

Lot 1 Contract End: 2029-06-30T23:59:59+01:00

Lot 1 SME Suitable: Yes

Lot 1 Award Criterion (quality): Quality (55%)

Lot 1 Award Criterion (quality): Social value (10%)

Lot 1 Award Criterion (cost): Pricing (30%)

Lot 1 Award Criterion (quality): Presentation (5%)

Lot Title: Change Management & Innovation

Lot Description: Technology-First adoption across practice (workforce training/coaching, practice tools and communications); pathway design and continuous improvement; structured innovation pipeline (discover → define → pilot → evaluate → scale/stop) with test-and-learn and proportionate evaluation; benefits realisation (baselines, counterfactual, attribution and a monthly benefits ledger) and preparation of Month-18 gateway evidence; service change governance and prioritisation; engagement and co-production to ensure accessibility and inclusion. Provides TEC-focused advisory, convening and evaluation to support adoption and the TEC-focused innovation pipeline, acting as a strategic partner to the Council and Lot 1 on a targeted basis, subordinate to core adoption work; Lot 1 supplies technical due-diligence and safe pilot operations, with agreed routes to scale.

Lot 2 Status: active

Lot 2 Value: GBP 685,000

Lot 2 Value (Gross): GBP 822,000

Lot 2 Contract Start: 2026-07-01T00:00:00+01:00

Lot 2 Contract End: 2027-12-31T23:59:59+00:00

Lot 2 SME Suitable: Yes

Lot 2 Award Criterion (quality): Quality (55%)

Lot 2 Award Criterion (quality): Social value (10%)

Lot 2 Award Criterion (cost): Price (30%)

Lot 2 Award Criterion (quality): Presentation (5%)

Documents

Document Description: Not published

Document Description: Tender notice on Find a Tender

Raw Notice JSON

Expand raw payload
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