Colville Heat Network - Metering and Billing Services Contract

{
  "buyer": {
    "id": "GB-PPON-PRZC-5592-DDDV",
    "name": "London Borough of Hackney"
  },
  "date": "2025-12-18T12:26:33Z",
  "id": "084326-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-05f8fc",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Hackney",
        "postalCode": "E8 1DY",
        "region": "UKI41",
        "streetAddress": "Hackney Service Centre"
      },
      "contactPoint": {
        "email": "marta.kolinska@hackney.gvo.uk",
        "name": "Marta Kolinska"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
          }
        ],
        "url": "http://www.hackney.gov.uk"
      },
      "id": "GB-PPON-PRZC-5592-DDDV",
      "identifier": {
        "id": "PRZC-5592-DDDV",
        "scheme": "GB-PPON"
      },
      "name": "London Borough of Hackney",
      "roles": [
        "buyer"
      ]
    }
  ],
  "planning": {
    "noEngagementNoticeRationale": "Hackney Council did not publish a Preliminary Market Engagement Notice as the requirements are well defined and based on established market practice. The Authority is satisfied that suppliers can prepare competitive submissions using the information provided in the Tender Notice and associated documents."
  },
  "tag": [
    "tender"
  ],
  "tender": {
    "aboveThreshold": true,
    "awardPeriod": {
      "endDate": "2026-04-03T23:59:59+01:00"
    },
    "description": "Hackney Council is seeking to appoint a specialist utility services provider to deliver a long-term Metering and Billing (M\u0026B) service for the Colville Heat Network. The contract will cover the full lifecycle of metering and billing operations, including data management, customer billing, payment collection, customer service, and regulatory compliance. The appointed supplier will work closely with Hackney\u2019s DBOM (Design, Build, Operate and Maintain) contractor to ensure efficient service delivery to around 1,300 residential and commercial connections across the Colville and Britannia developments. The contract will be for an initial term of 8 years, with options to extend up to 14 years in total.",
    "documents": [
      {
        "description": "The associated tender documents are available to download via Hackney Council\u2019s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity.",
        "documentType": "biddingDocuments",
        "id": "L-1",
        "url": "https://www.londontenders.org"
      },
      {
        "description": "The technical specifications documents are available to download via Hackney Council\u2019s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity.",
        "documentType": "technicalSpecifications",
        "id": "L-2",
        "url": "https://www.londontenders.org"
      },
      {
        "accessDetails": "All tender documents are available to download via Hackney Council\u2019s e-tendering portal (ProContract). Interested suppliers must register on the portal to access and download all procurement documents relating to this opportunity. https://www.londontenders.org",
        "documentType": "biddingDocuments",
        "id": "future"
      },
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      },
      {
        "datePublished": "2025-12-18T12:26:33Z",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "084326-2025",
        "noticeType": "UK4",
        "url": "https://www.find-tender.service.gov.uk/Notice/084326-2025"
      }
    ],
    "enquiryPeriod": {
      "endDate": "2026-01-22T17:00:00+00:00"
    },
    "expressionOfInterestDeadline": "2026-02-02T12:00:00+00:00",
    "hasRecurrence": true,
    "id": "DN775606",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Energy meters",
            "id": "38551000",
            "scheme": "CPV"
          },
          {
            "description": "System maintenance services",
            "id": "50324100",
            "scheme": "CPV"
          },
          {
            "description": "Meter reading service",
            "id": "65500000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "country": "GB",
            "countryName": "United Kingdom",
            "region": "UKI41"
          }
        ],
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "name": "Price",
              "numbers": [
                {
                  "number": 30.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "price"
            },
            {
              "name": "Quality",
              "numbers": [
                {
                  "number": 70.0,
                  "weight": "percentageExact"
                }
              ],
              "type": "quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2040-06-30T23:59:59+01:00",
          "startDate": "2026-04-22T00:00:00+01:00"
        },
        "id": "1",
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 5
        },
        "selectionCriteria": {
          "criteria": [
            {
              "description": "Suppliers must meet the Authority\u2019s Conditions of Participation relating to legal standing and economic and financial capacity. This includes confirmation of eligibility and exclusion grounds, registration on the Central Digital Platform, minimum financial turnover requirements, appropriate insurance cover, compliance with data protection and cybersecurity obligations, and adherence to applicable legislation including the Modern Slavery Act 2015. These requirements will be assessed on a pass/fail basis at selection stage.",
              "type": "economic"
            },
            {
              "description": "Suppliers must demonstrate the technical and professional ability to deliver the contract requirements, including relevant experience, systems capability, delivery capacity and service performance. Where specific standards, certifications or qualifications are referenced, the Authority will accept equivalent qualifications, standards or evidence demonstrating equivalent capability. Assessment will be undertaken in accordance with the Procurement Specific Questionnaire.",
              "type": "technical"
            },
            {
              "description": "Suppliers will be selected to tender based on their responses to the Procurement Specific Questionnaire (PSQ), including satisfaction of the Conditions of Participation and assessment of relevant experience, technical capability, delivery capacity, customer service approach and social value. Only suppliers meeting all mandatory requirements and achieving the highest scores at selection stage will be invited to submit a tender.",
              "forReduction": true
            }
          ]
        },
        "status": "active",
        "suitability": {
          "sme": true
        },
        "value": {
          "amount": 800000,
          "amountGross": 960000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procedure": {
      "features": "This procurement will be conducted using a multi-stage Competitive Flexible Procedure under section 20 of the Procurement Act 2023.\nThe Tender Notice invites requests to participate, not full tenders.\nStage 1 \u2013 Selection: Interested suppliers will be required to submit a Request to Participate comprising a Procurement Specific Questionnaire (PSQ), including Conditions of Participation and project-specific questions. These will be assessed to determine supplier eligibility, capability and capacity. The Authority intends to shortlist up to five suppliers to proceed to the next stage.\nStage 2 \u2013 Invitation to Tender: Shortlisted suppliers will be invited to submit full tenders, which will be evaluated on the basis of published award criteria covering technical quality (including social value) and price, to identify the Most Advantageous Tender.\nClarifications may be sought during the process in accordance with the Procurement Act 2023. A standstill period will apply prior to contract award."
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Competitive flexible procedure",
    "recurrence": {
      "dates": [
        {
          "startDate": "2039-07-01T23:59:59+01:00"
        }
      ]
    },
    "status": "active",
    "submissionMethodDetails": "https://www.londontenders.org",
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed",
      "languages": [
        "en"
      ]
    },
    "title": "Colville Heat Network - Metering and Billing Services Contract",
    "value": {
      "amount": 800000,
      "amountGross": 960000,
      "currency": "GBP"
    }
  }
}