Buyer Name: FIRST TRENITALIA WEST COAST RAIL LIMITED
Buyer Address: 8th Floor The Point, London, UKI32, W2 1AF, United Kingdom
Contact Email: procurement@avantiwestcoast.co.uk
Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
Buyer Contact Info
Status
complete
complete
Procedure
selective
selective
Value
607500.0 GBP
607500.0 GBP
Published
19 Dec 2025, 11:26
19 Dec 2025, 11:26
Deadline
n/a
n/a
Contract Start
31 Mar 2026, 23:00
31 Mar 2026, 23:00
Contract End
31 Mar 2029, 22:59
31 Mar 2029, 22:59
Category
n/a
n/a
CPV
72250000 - System and support services
72250000 - System and support services
Region
n/a
n/a
Awarded To
Mystery Shoppers Limited
Mystery Shoppers Limited
Official Source
Open Find a Tender
Open Find a Tender
Description
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspection
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot 1 Status: complete
Raw Notice JSON
Expand raw payload
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"description": "As part of the continuation of DfT\u0027s Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover:\n\u2022 Station inspections\n\u2022 Train inspections\n\u2022 Customer Service mystery shopping\n\u2022 Re-inspections for failures to confirm improvement\nIn order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network.\no Service Quality Register\no Service Quality App/Inspections Software\no Service Quality Inspections and Re-inspection",
"id": "FX1204",
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"specialRegime": [
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],
"status": "complete",
"title": "Avanti West Coast, Service Quality Regime (SQR) procurement - 2025"
}
}