Telephony with integrated Contact Centre capabilities

{
  "buyer": {
    "id": "GB-FTS-169801",
    "name": "Cunninghame Housing Association Ltd"
  },
  "date": "2025-12-19T15:42:45Z",
  "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=819037.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n(SC Ref:819037)\nDownload the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=819037",
  "id": "085049-2025",
  "initiationType": "tender",
  "language": "en",
  "links": [
    {
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000819037",
      "rel": "canonical"
    }
  ],
  "ocid": "ocds-h6vhtk-05fab8",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Ardrossan",
        "postalCode": "KA22 8DA",
        "region": "UKM",
        "streetAddress": "Quayside Offices,, Marina Quay, Dock Road"
      },
      "contactPoint": {
        "email": "jmcintyre@chaltd.org",
        "name": "John McIntyre",
        "telephone": "+44 1294468360",
        "url": "https://www.publiccontractsscotland.gov.uk/"
      },
      "details": {
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15444",
        "classifications": [
          {
            "description": "Housing Association",
            "scheme": "TED_CA_TYPE"
          },
          {
            "description": "Housing and community amenities",
            "id": "06",
            "scheme": "COFOG"
          }
        ],
        "url": "http://www.cunninghame-housing.org/"
      },
      "id": "GB-FTS-169801",
      "identifier": {
        "legalName": "Cunninghame Housing Association Ltd"
      },
      "name": "Cunninghame Housing Association Ltd",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ]
    },
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Ayr",
        "streetAddress": "Sherrif Court House, Wellington Square"
      },
      "contactPoint": {
        "telephone": "+44 1292292200"
      },
      "id": "GB-FTS-169802",
      "identifier": {
        "legalName": "Ayr Sherrif Court"
      },
      "name": "Ayr Sherrif Court",
      "roles": [
        "reviewBody"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "awardPeriod": {
      "startDate": "2026-01-21T08:00:00Z"
    },
    "bidOpening": {
      "address": {
        "streetAddress": "Quayside Offices, Dock Road, Ardrossan, KA22 8DA."
      },
      "date": "2026-01-21T08:00:00Z",
      "description": "Using the PCS portal. John McIntyre, Claire Davidson, Mark Workman."
    },
    "classification": {
      "description": "Telecommunications services",
      "id": "64200000",
      "scheme": "CPV"
    },
    "contractTerms": {
      "performanceTerms": "To be discussed and agreed as part of the contract award process."
    },
    "description": "Replacement Telephony system including contact centre capabilities.",
    "documents": [
      {
        "documentType": "economicSelectionCriteria",
        "id": "economic"
      },
      {
        "documentType": "technicalSelectionCriteria",
        "id": "technical"
      }
    ],
    "hasRecurrence": false,
    "id": "CHA Telephony",
    "items": [
      {
        "additionalClassifications": [
          {
            "description": "Telecommunications services",
            "id": "64200000",
            "scheme": "CPV"
          }
        ],
        "deliveryAddresses": [
          {
            "region": "UKM93"
          }
        ],
        "deliveryLocation": {
          "description": "South West Scotland (HQ based in Ardrossan)"
        },
        "id": "1",
        "relatedLot": "1"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "lots": [
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "40",
              "name": "Quality of response to requirements",
              "type": "quality"
            },
            {
              "description": "20",
              "name": "Implementation, Account and contract management",
              "type": "quality"
            },
            {
              "description": "40",
              "name": "Pricing",
              "type": "quality"
            },
            {
              "description": "40%",
              "type": "price"
            }
          ]
        },
        "contractPeriod": {
          "durationInDays": 1800
        },
        "description": "The scope of this tender includes:\nReplacement of the existing Mitel telephony and contact centre systems.\nMigration to a fully cloud-based telephony platform.\nProvision of call recording, call reporting, and basic call centre functionality for all 150 users.\nIntegration with business systems Rubixx Housing Management System \u0026 Microsoft).\nSupport for multisite operations.\nOngoing support, maintenance, and business continuity services.\nA hosted platform geographically located to comply with GDPR regulations.\nPlease refer to the full requirements on the Invitation to Tender document attached as an additional document.",
        "hasOptions": true,
        "hasRenewal": true,
        "id": "1",
        "options": {
          "description": "Options for one-off costs for handsets (deskphones), headsets if required in year 1 to be shared."
        },
        "renewal": {
          "description": "Ongoing provision after initial 5 year term to be negotiated."
        },
        "status": "active",
        "submissionTerms": {
          "variantPolicy": "allowed"
        },
        "value": {
          "amount": 100000,
          "currency": "GBP"
        }
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "selectionCriteria": {
      "criteria": [
        {
          "appliesTo": [
            "supplier"
          ],
          "description": "Bidders will be required to provide 2 examples of similar type projects, within the last 3 years that demonstrate that they have the relevant experience to deliver the works. This will only include Client name, contract sum, start \u0026 completion date \u0026 Project summary details.",
          "type": "suitability"
        }
      ]
    },
    "status": "active",
    "submissionMethod": [
      "electronicSubmission"
    ],
    "submissionMethodDetails": "https://www.publiccontractsscotland.gov.uk/",
    "submissionTerms": {
      "bidValidityPeriod": {
        "endDate": "2026-03-31T23:59:59+01:00"
      },
      "languages": [
        "en"
      ]
    },
    "tenderPeriod": {
      "endDate": "2026-01-20T17:00:00Z"
    },
    "title": "Telephony with integrated Contact Centre capabilities",
    "value": {
      "amount": 100000,
      "currency": "GBP"
    }
  }
}