Buyer Name: Bradford Teaching Hospitals NHS Foundation Trust
Buyer Address: Bradford Royal Infirmary, Bradford, UKE41, BD9 6RJ, United Kingdom
Contact Name: Megan Schatz
Contact Email: megan.schatz@bthft.nhs.uk
BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail
Buyer Contact Info
Buyer Name: Airedale NHS Foundation Trust
Buyer Address: Skipton Road, Kieghley, UKE41, BD20 6TD, United Kingdom
Contact Telephone: 01274276252
Show 1 more buyers
Buyer Name: Calderdale and Huddersfield NHS Foundation Trust
Buyer Address: Trust HQ, Acre Street, Lindley, Huddersfield, UKE44, HD3 3EA, United Kingdom
Status
complete
complete
Procedure
open
open
Value
1695913.0 GBP
1695913.0 GBP
Published
29 Dec 2025, 11:59
29 Dec 2025, 11:59
Deadline
n/a
n/a
Contract Start
01 Mar 2026, 00:00
01 Mar 2026, 00:00
Contract End
28 Feb 2030, 23:59
28 Feb 2030, 23:59
Category
n/a
n/a
CPV
72260000 - Software-related services
72260000 - Software-related services
Region
n/a
n/a
Awarded To
Zesty Limited, Xerox Ltd, Oracle Corporation UK Ltd
Zesty Limited, Xerox Ltd, Oracle Corporation UK Ltd
Official Source
Open Find a Tender
Open Find a Tender
Description
Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH and CHT’s current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare. The implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).
Linked Documents
No linked documents found for this notice.
Opportunity Context
Lots
Lot 1 Status: complete
Raw Notice JSON
Expand raw payload
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"description": "Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender (\"ITT\") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers. \nBTH and CHT\u2019s current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026. \nThe CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare. \nThe implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. \nCAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).",
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"title": "BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail"
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}