Public Engagement and Satisfaction Surveys for West Yorkshire Police

{
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    {
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      "items": [
        {
          "additionalClassifications": [
            {
              "description": "Telephone survey services",
              "id": "79311210",
              "scheme": "CPV"
            },
            {
              "description": "Customer satisfaction survey",
              "id": "79342311",
              "scheme": "CPV"
            }
          ],
          "deliveryAddresses": [
            {
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              "countryName": "United Kingdom",
              "region": "UKE"
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          "id": "1",
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      ],
      "mainProcurementCategory": "services",
      "relatedLots": [
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      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02608951",
          "name": "SOCIAL \u0026 MARKET STRATEGIC RESEARCH LIMITED"
        }
      ]
    }
  ],
  "buyer": {
    "id": "GB-PPON-PQLT-6495-QHVP",
    "name": "West Yorkshire Police"
  },
  "contracts": [
    {
      "aboveThreshold": true,
      "awardID": "1",
      "dateSigned": "2025-12-11T00:00:00Z",
      "documents": [
        {
          "datePublished": "2025-12-29T13:19:16Z",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "format": "text/html",
          "id": "086302-2025",
          "noticeType": "UK7",
          "url": "https://www.find-tender.service.gov.uk/Notice/086302-2025"
        }
      ],
      "hasRenewal": true,
      "id": "1",
      "noAgreedMetricsRationale": "Contract value below \u00a35 million",
      "period": {
        "endDate": "2028-12-31T23:59:59Z",
        "maxExtentDate": "2030-12-31T23:59:59Z",
        "startDate": "2026-01-01T00:00:00Z"
      },
      "renewal": {
        "description": "2 x 12-month extensions are available if the contract is being performed to the satisfaction of the authority."
      },
      "status": "active",
      "title": "Public Engagement \u0026 Satisfaction Surveys for West Yorkshire Police",
      "value": {
        "amount": 584500,
        "amountGross": 701400,
        "currency": "GBP"
      }
    }
  ],
  "date": "2025-12-29T13:19:16Z",
  "id": "086302-2025",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-h6vhtk-059440",
  "parties": [
    {
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Wakefield",
        "postalCode": "WF1 3QP",
        "region": "UKE45",
        "streetAddress": "PO Box 9, Laburnum Road"
      },
      "contactPoint": {
        "email": "yb.procurement@westyorkshire.police.uk"
      },
      "details": {
        "classifications": [
          {
            "description": "Public authority - sub-central government",
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE"
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        ]
      },
      "id": "GB-PPON-PQLT-6495-QHVP",
      "identifier": {
        "id": "PQLT-6495-QHVP",
        "scheme": "GB-PPON"
      },
      "name": "West Yorkshire Police",
      "roles": [
        "buyer"
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    },
    {
      "additionalIdentifiers": [
        {
          "id": "PNCD-9978-NRWN",
          "scheme": "GB-PPON"
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      ],
      "address": {
        "country": "GB",
        "countryName": "United Kingdom",
        "locality": "Hull",
        "postalCode": "HU1 3ES",
        "region": "UKE11",
        "streetAddress": "Norwich House"
      },
      "contactPoint": {
        "email": "info@smsr.co.uk"
      },
      "details": {
        "publicServiceMissionOrganization": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "url": "https://smsr.co.uk/",
        "vcse": false
      },
      "id": "GB-COH-02608951",
      "identifier": {
        "id": "02608951",
        "scheme": "GB-COH"
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      "name": "SOCIAL \u0026 MARKET STRATEGIC RESEARCH LIMITED",
      "roles": [
        "supplier"
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    }
  ],
  "tag": [
    "award",
    "contract"
  ],
  "tender": {
    "coveredBy": [
      "GPA"
    ],
    "description": "West Yorkshire Police have awarded a contract for the provision of a satisfaction programme for the Force\u0027s victims as well as ad-hoc public engagement via telephone surveys and other potential consultation methods.  \nApproximately 10,700 satisfaction surveys are currently undertaken by telephone each year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made.\nOn an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.",
    "documents": [
      {
        "description": "Not published",
        "documentType": "conflictOfInterest",
        "id": "conflictOfInterest"
      }
    ],
    "id": "110-POL-25",
    "legalBasis": {
      "id": "2023/54",
      "scheme": "UKPGA",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
    },
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "title": "Public Engagement and Satisfaction Surveys for West Yorkshire Police"
  }
}