Workday AMS Partner

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2027-10-14T23:59:59+01:00",
        "startDate": "2025-10-15T00:00:00+01:00"
      },
      "date": "2025-09-05T00:00:00+01:00",
      "datePublished": "2025-10-07T15:18:43+01:00",
      "documents": [
        {
          "datePublished": "2025-10-07T15:18:43+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/16c483f8-6720-4bff-9984-6f2009ced038"
        }
      ],
      "id": "ocds-b5fd17-5bf4bcbe-b797-4677-8e71-9ccd92bde8f5-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-325872",
          "name": "Cloudrock Partners"
        }
      ],
      "value": {
        "amount": 251680,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-109313",
    "name": "Financial Ombudsman Service"
  },
  "date": "2025-10-07T15:18:44+01:00",
  "id": "16c483f8-6720-4bff-9984-6f2009ced038-867202",
  "initiationType": "tender",
  "language": "en",
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  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "London",
        "postalCode": "E14 9SR",
        "streetAddress": "Exchange Tower, Harbour Exchange Square,"
      },
      "contactPoint": {
        "email": "Procurement.Enquiries@financial-ombudsman.org.uk"
      },
      "id": "GB-CFS-109313",
      "identifier": {
        "legalName": "Financial Ombudsman Service"
      },
      "name": "Financial Ombudsman Service",
      "roles": [
        "buyer"
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    },
    {
      "address": {
        "streetAddress": "29 Finsbury Circus, London, EC2M 5QQ"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-CFS-325872",
      "identifier": {
        "legalName": "Cloudrock Partners"
      },
      "name": "Cloudrock Partners",
      "roles": [
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    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-10-14T23:59:59+01:00",
      "startDate": "2025-10-15T00:00:00+01:00"
    },
    "description": "The selected provider will support Workday HR, Finance, Payroll and associated SKUs. The contract will be for an initial period of two years, with the option to extend for two further periods of 12 months.\r\n\r\nThe AMS provider will be responsible for the following services:\r\n\r\n-\tOffer scalable support capacity to handle spikes in incident and service request volume, if they are deemed outside of internal Team\u0027s knowledge or capacity.\r\n-\tBusiness Process and Configuration Support: Assistance with business process configurations and minor adjustments.\r\n-\tMaster Data and Organisational Maintenance: Support for maintaining master data and organisational structures.\r\n-\tReporting Support and Enhancements: Development and enhancement of reports as required.\r\n-\tIntegration Support and Enhancements: Assistance with integration-related issues , implementations and enhancements.\r\n-\tConversion and Data Loads: Support for data conversion and loading activities.\r\n-\tProject Activities: Participation in project activities such as new module implementations, expanding functional areas, annual events, new integrations, and M\u0026A activities.\r\n-\tRelease Management Support: Assistance with managing Workday releases and updates.\r\n-\tAdvisory and Strategic Planning: Providing strategic advice and planning support for the Workday application.\r\n-\tAdvice on Workday architectural decisions, including tenant configuration, security model, and integration strategy. \r\n-\tRecommend improvements to Workday configuration, and to advise on new features and products to ensure industry best practice, and technology innovation, is being followed \r\n-\tAMS to provide support with an emphasis on collaboration with internal Teams and using Incidents and Service Requests as opportunities to build knowledge through KT sessions that will be held on a regular basis.\r\n-\tStrengthening our HR and Finance teams, who will have more responsibilities for the configuration, reporting, change management and adoption of Workday.\r\n-\tProviding our IT Apps team with the technical responsibility to support Workday, including, security, integrations and more technically complex changes.",
    "id": "tender_493356/1522544",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "E14 9SR"
          },
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-07-21T17:00:00+01:00"
    },
    "title": "Workday AMS Partner",
    "value": {
      "amount": 251680,
      "currency": "GBP"
    }
  }
}