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Concessions Contact Handling Services

TRANSPORT FOR LONDON

Buyer Contact Info

Buyer Name: TRANSPORT FOR LONDON

Buyer Address: 9TH FLOOR, LONDON, E201JN, England

Contact Name: Reece Chasey

Contact Email: reecechasey@tfl.gov.uk

Contact Telephone: 0343 222 1234

Status
complete
Procedure
selective
Value
14279000.0 GBP
Published
04 Mar 2026, 09:55
Deadline
21 Nov 2025, 12:00
Contract Start
29 Mar 2026, 23:00
Contract End
29 Mar 2030, 23:59
Category
services
CPV
79512000 - Call centre
Region
n/a
Awarded To
Journeycall Limited
Official Source
Open Contracts Finder

Description

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Awards

Award Description: Contact Handling services, including a proportion of both telephony and written correspondence.

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
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        "endDate": "2030-03-29T23:59:59Z",
        "startDate": "2026-03-30T00:00:00+01:00"
      },
      "date": "2026-02-17T00:00:00Z",
      "datePublished": "2026-03-04T09:55:51Z",
      "description": "Contact Handling services, including a proportion of both telephony and written correspondence.",
      "documents": [
        {
          "datePublished": "2026-03-04T09:55:51Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/1812e19a-0bbf-440f-bed7-c01e413b8c2c"
        }
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      "id": "ocds-b5fd17-ec370a4d-768b-4d1e-9946-7167cb89c107-1",
      "status": "active",
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          "name": "Journeycall Limited"
        }
      ],
      "value": {
        "amount": 14279000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5WZu8KXU",
    "name": "TRANSPORT FOR LONDON"
  },
  "date": "2026-03-04T09:55:51Z",
  "id": "1812e19a-0bbf-440f-bed7-c01e413b8c2c-886918",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-ec370a4d-768b-4d1e-9946-7167cb89c107",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "LONDON",
        "postalCode": "E201JN",
        "streetAddress": "9TH FLOOR"
      },
      "contactPoint": {
        "email": "reecechasey@tfl.gov.uk",
        "name": "Reece Chasey",
        "telephone": "0343 222 1234"
      },
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      "roles": [
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    },
    {
      "address": {
        "streetAddress": "3 James Chalmers Road\r\nArbroath Enterprise Park\r\nKirkton Industrial Estate\r\nArbroath\r\nDD11 3RQ"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-COH-SC202170",
      "identifier": {
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      "roles": [
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  "tag": [
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  "tender": {
    "classification": {
      "description": "Call centre",
      "id": "79512000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2030-03-29T23:59:59Z",
      "startDate": "2026-03-30T00:00:00+01:00"
    },
    "description": "Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London\u0027s Concessionary Travel scheme. Value includes available options beyond the initial expiry date.",
    "id": "TfL_96840",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-11-21T12:00:00Z"
    },
    "title": "Concessions Contact Handling Services",
    "value": {
      "amount": 14279000,
      "currency": "GBP"
    }
  }
}