← Back to opportunities

FCDO Contact Centre Services & Support

Foreign Commonwealth and Development Office

Buyer Contact Info

Buyer Name: Foreign Commonwealth and Development Office

Buyer Address: King Charles Street, London, SW1A 2AH, England

Contact Email: DDAT.Commercial@fcdo.gov.uk

Status
complete
Procedure
selective
Value
659382.4 GBP
Published
15 May 2025, 14:18
Deadline
23 Jan 2025, 00:00
Contract Start
07 May 2025, 23:00
Contract End
07 May 2027, 22:59
Category
goods
CPV
72000000 - IT services: consulting, software development, Internet and support
Region
n/a
Awarded To
Gamma Network Solutions Limited
Official Source
Open Contracts Finder

Description

Support services and associated application for the delivery of licences and enhancement of the operations in support of the the FCDO global Contact Centres.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2027-05-07T23:59:59+01:00",
        "startDate": "2025-05-08T00:00:00+01:00"
      },
      "date": "2025-05-09T00:00:00+01:00",
      "datePublished": "2025-05-15T15:18:18+01:00",
      "documents": [
        {
          "datePublished": "2025-05-15T15:18:18+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/1a869029-bce8-45be-85eb-c6fb549b9645"
        }
      ],
      "id": "ocds-b5fd17-cee5e929-a5e8-4422-821f-f493ab1fb973-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-317584",
          "name": "Gamma Network Solutions Limited"
        }
      ],
      "value": {
        "amount": 659382.4,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-151067",
    "name": "Foreign Commonwealth and Development Office"
  },
  "date": "2025-05-15T15:18:18+01:00",
  "id": "1a869029-bce8-45be-85eb-c6fb549b9645-845501",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-cee5e929-a5e8-4422-821f-f493ab1fb973",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "London",
        "postalCode": "SW1A 2AH",
        "streetAddress": "King Charles Street"
      },
      "contactPoint": {
        "email": "DDAT.Commercial@fcdo.gov.uk"
      },
      "id": "GB-CFS-151067",
      "identifier": {
        "legalName": "Foreign Commonwealth and Development Office"
      },
      "name": "Foreign Commonwealth and Development Office",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "The Scalpel, 18th Floor, 52 Lime Street, London, United Kingdom"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-CFS-317584",
      "identifier": {
        "legalName": "Gamma Network Solutions Limited"
      },
      "name": "Gamma Network Solutions Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-05-07T23:59:59+01:00",
      "startDate": "2025-05-08T00:00:00+01:00"
    },
    "description": "Support services and associated application for the delivery of licences and enhancement of the operations in support of the the FCDO global Contact Centres.",
    "id": "tender_480323/1480069",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "goods",
    "minValue": {
      "amount": 372921.6,
      "currency": "GBP"
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-01-23T00:00:00Z"
    },
    "title": "FCDO Contact Centre Services \u0026 Support",
    "value": {
      "amount": 659382.4,
      "currency": "GBP"
    }
  }
}