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AT1366 - Automated Collection of Council Debt

Luton Council

Buyer Contact Info

Buyer Name: Luton Council

Buyer Address: Town Hall, George Street, Luton, LU1 2BQ, England

Contact Name: Jennifer Simpson

Contact Email: jennifer.simpson@luton.gov.uk

Contact Telephone: +44 1582546680

Status
complete
Procedure
direct
Value
84704.37 GBP
Published
13 Nov 2025, 12:40
Deadline
14 Oct 2025, 16:00
Contract Start
02 Dec 2025, 00:00
Contract End
05 Oct 2027, 22:59
Category
services
CPV
48000000 - Software package and information systems
Region
n/a
Awarded To
Voicescape Limited
Official Source
Open Contracts Finder

Description

G-Could Contract Award to Voicescape Limited Use of an automated resident engagement platform for the purpose of collecting revenues and increasing collection rates for all elements of the Revenues and Benefits division of LBC which is a statutory service, any income received helps to fund other services within the Local Authority.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload 
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  "awards": [
    {
      "contractPeriod": {
        "endDate": "2027-10-05T23:59:59+01:00",
        "startDate": "2025-12-02T00:00:00Z"
      },
      "date": "2025-11-13T00:00:00Z",
      "datePublished": "2025-11-13T12:40:16Z",
      "documents": [
        {
          "datePublished": "2025-11-13T12:40:16Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/1dfda19a-740b-4d10-b182-1c88c243d424"
        }
      ],
      "id": "ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-327449",
          "name": "Voicescape Limited"
        }
      ],
      "value": {
        "amount": 84704.37,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-107313",
    "name": "Luton Council"
  },
  "date": "2025-11-13T12:40:16Z",
  "id": "1dfda19a-740b-4d10-b182-1c88c243d424-872038",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "Luton",
        "postalCode": "LU1 2BQ",
        "streetAddress": "Town Hall, George Street"
      },
      "contactPoint": {
        "email": "jennifer.simpson@luton.gov.uk",
        "name": "Jennifer Simpson",
        "telephone": "+44 1582546680"
      },
      "details": {
        "url": "http://www.luton.gov.uk"
      },
      "id": "GB-CFS-107313",
      "identifier": {
        "legalName": "Luton Council"
      },
      "name": "Luton Council",
      "roles": [
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    },
    {
      "address": {
        "streetAddress": "Ice Building 4th Floor\nExchange Quay\nSalford\nM5 3ED"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-CFS-327449",
      "identifier": {
        "legalName": "Voicescape Limited"
      },
      "name": "Voicescape Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "IT services: consulting, software development, Internet and support",
        "id": "72000000",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Software package and information systems",
      "id": "48000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-10-05T23:59:59+01:00",
      "startDate": "2025-12-02T00:00:00Z"
    },
    "description": "G-Could Contract Award to Voicescape Limited\r\nUse of an automated resident engagement platform for the purpose of collecting revenues and increasing collection rates for all elements of the Revenues and Benefits division of LBC which is a statutory service, any income received helps to fund other services within the Local Authority.",
    "id": "LUTON001-DN791147-18857806",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "LU1 2BQ"
          },
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
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        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-10-14T17:00:00+01:00"
    },
    "title": "AT1366 - Automated Collection of Council Debt",
    "value": {
      "amount": 84704.37,
      "currency": "GBP"
    }
  }
}