Provision of Independent Complaint Officers

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2028-08-31T23:59:59+01:00",
        "startDate": "2025-09-01T00:00:00+01:00"
      },
      "date": "2025-05-15T00:00:00+01:00",
      "datePublished": "2025-05-29T15:03:37+01:00",
      "documents": [
        {
          "datePublished": "2025-05-29T15:03:37+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/1f640f21-94e6-47cf-b7c6-20452e0d8c9c"
        },
        {
          "description": "Additional data",
          "id": "2",
          "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=90374\u0026B=UK"
        },
        {
          "description": "User / Company",
          "id": "3",
          "url": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104102"
        }
      ],
      "id": "ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-318473",
          "name": "Coram Voice"
        },
        {
          "id": "GB-CFS-318474",
          "name": "RRC Ltd"
        },
        {
          "id": "GB-CFS-318475",
          "name": "Choices and Voices Care LTD"
        }
      ],
      "value": {
        "amount": 180000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-188416",
    "name": "Hull City Council"
  },
  "date": "2025-05-29T15:03:38+01:00",
  "id": "1f640f21-94e6-47cf-b7c6-20452e0d8c9c-847368",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97",
  "parties": [
    {
      "address": {
        "countryName": "ENG",
        "locality": "Hull",
        "postalCode": "HU1 2AA",
        "streetAddress": "The Guildhall, Alfred Gelder Street"
      },
      "contactPoint": {
        "email": "Lucy.Pattinson@hullcc.gov.uk",
        "name": "Lucy Pattinson",
        "telephone": "+44 1482615737"
      },
      "details": {
        "url": "https://www.hull.gov.uk/"
      },
      "id": "GB-CFS-188416",
      "identifier": {
        "legalName": "Hull City Council"
      },
      "name": "Hull City Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "Coram Campus, 41 Brunswick Square\nWC1N 1AZ\nLondon\nUnited Kingdom"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-CFS-318473",
      "identifier": {
        "legalName": "Coram Voice"
      },
      "name": "Coram Voice",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "streetAddress": "1 Edmund St\nBD5 0BH\nBradford\nUnited Kingdom"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-CFS-318474",
      "identifier": {
        "legalName": "RRC Ltd"
      },
      "name": "RRC Ltd",
      "roles": [
        "supplier"
      ]
    },
    {
      "address": {
        "streetAddress": "PO BOX 1075\nTS19 1YY\nNorth Yorkshire\nUnited Kingdom"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-CFS-318475",
      "identifier": {
        "legalName": "Choices and Voices Care LTD"
      },
      "name": "Choices and Voices Care LTD",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "Social work and related services",
        "id": "85300000",
        "scheme": "CPV"
      },
      {
        "description": "Social work services",
        "id": "85310000",
        "scheme": "CPV"
      },
      {
        "description": "Other community, social and personal services",
        "id": "98000000",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Welfare services for children and young people",
      "id": "85311300",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2028-08-31T23:59:59+01:00",
      "startDate": "2025-09-01T00:00:00+01:00"
    },
    "description": "Hull City Council (The Authority) has awarded tenders from interested organisations to provide Independent Complaint Officers. The tender was completed as an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be \u00a360,000 per annum with the total contract value been \u00a3360,000.00.",
    "id": "20250529150329-104102",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "HU1 2AA"
          },
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": true
    },
    "tenderPeriod": {
      "endDate": "2025-02-24T12:00:00Z"
    },
    "title": "Provision of Independent Complaint Officers",
    "value": {
      "amount": 180000,
      "currency": "GBP"
    }
  }
}