Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire

{
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      "date": "2025-03-20T00:00:00Z",
      "datePublished": "2025-04-22T15:56:03+01:00",
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      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-315534",
          "name": "NRS Healthcare"
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      "value": {
        "amount": 2500000,
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  "buyer": {
    "id": "GB-CFS-60507",
    "name": "Herefordshire Council"
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  "date": "2025-04-22T15:56:03+01:00",
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      "address": {
        "countryName": "United Kingdom",
        "locality": "Hereford",
        "postalCode": "HR4 0LE",
        "streetAddress": "Council Offices, Plough Lane"
      },
      "contactPoint": {
        "email": "aksana.hironak@herefordshire.gov.uk",
        "name": "Aksana Hironak"
      },
      "details": {
        "url": "https://www.herefordshire.gov.uk"
      },
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        "legalName": "Herefordshire Council"
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      "name": "Herefordshire Council",
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      "address": {
        "streetAddress": "Sherwood House, \nCartwright Way, \nForest Business Park, \nBardon Hill, \nCoalville, \nLeicestershire, \nLE67 1UB"
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      "name": "NRS Healthcare",
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        "scheme": "CPV"
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    "classification": {
      "description": "Medical equipments, pharmaceuticals and personal care products",
      "id": "33000000",
      "scheme": "CPV"
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    "contractPeriod": {
      "endDate": "2027-03-31T23:59:59+01:00",
      "startDate": "2025-02-18T00:00:00Z"
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    "datePublished": "2024-11-25T20:56:35Z",
    "description": "Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care Service (TECS) to residents across the county.\\r\r\nThe Technology Enabled Care Service comprises the following main functions:\\r\r\n\\r\r\n1)\tSourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke Special Equipment)\\r\r\n2)\tDelivery and installation\\r\r\n3)\tCollection, cleaning and recycling\\r\r\n4)\tService, maintenance and repairs\\r\r\n5)\tStorage\\r\r\n6)\tProactive and reactive Call Monitoring via a digital Alarm Receiving Centre\\r\r\n\\r\r\nThe Supplier must have the appropriate IT infrastructure in place to successfully deliver this Service, including a fully operational digital Alarm Receiving Centre with AI based capabilities, multiple system and device interoperability and a seamless IT platform for online Equipment ordering and order tracking, records management and logistics planning.\\r\r\n\\r\r\nThe service will commence on 1 April 2025 for a period of two years until 31 March 2027, with the option to extend for further periods up to three years. \\r\r\n\\r\r\n\r\n\r\nAdditional information: \r\nHerefordshire Council has published this contract opportunity on the \u0027Supplying the Southwest Portal\u0027. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity.\r\n\r\nTo register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser\u0027s address bar: https://www.supplyingthesouthwest.org.uk",
    "id": "HEREFCC-DN753509-53831007",
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            "region": "West Midlands"
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    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
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    "tenderPeriod": {
      "endDate": "2025-01-05T23:30:00Z"
    },
    "title": "Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire",
    "value": {
      "amount": 2500000,
      "currency": "GBP"
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}