Out of Hours Call Handling Service

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2026-12-14T23:59:59Z",
        "startDate": "2025-12-15T00:00:00Z"
      },
      "date": "2025-12-10T00:00:00Z",
      "datePublished": "2025-12-15T15:53:10Z",
      "documents": [
        {
          "datePublished": "2025-12-15T15:53:10Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/32ff64f0-7052-44d4-a0b0-30b6626e560c"
        }
      ],
      "id": "ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-04133585",
          "name": "Careium UK Limited"
        }
      ],
      "value": {
        "amount": 17700,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/63ETt9Hk",
    "name": "WEST KENT HOUSING ASSOCIATION"
  },
  "date": "2025-12-15T15:53:10Z",
  "id": "32ff64f0-7052-44d4-a0b0-30b6626e560c-875960",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-bb20f0c6-f0a8-46e9-ac64-991feada1eae",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "SEVENOAKS",
        "postalCode": "TN131AX",
        "streetAddress": "101 London Road"
      },
      "contactPoint": {
        "email": "tenders@wkha.org.uk"
      },
      "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/63ETt9Hk",
      "identifier": {
        "id": "supplierregistration.cabinetoffice.gov.uk/63ETt9Hk",
        "legalName": "WEST KENT HOUSING ASSOCIATION",
        "scheme": "GB-SRS"
      },
      "name": "WEST KENT HOUSING ASSOCIATION",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "32 Tower View\r\nKings Hill\r\nWEST MALLING\r\nKent\r\nME19 4UY"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-COH-04133585",
      "identifier": {
        "id": "04133585",
        "legalName": "Careium UK Limited",
        "scheme": "GB-COH"
      },
      "name": "Careium UK Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Telephone-answering services",
      "id": "79510000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2026-12-14T23:59:59Z",
      "startDate": "2025-12-15T00:00:00Z"
    },
    "description": "*This is for information only, as the contract has been awarded*\r\nWest Kent Housing Association requires a supply partner for the provision of an out of hours call handling service.\r\nThis will be a direct award call-off from the National Framework Partnership \"Out of Hours Call Handling and Social Media Monitoring Framework\".",
    "id": "West Kent Housing Association - Out of Hours Calls",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "TN13 1AX"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-12-05T16:00:00Z"
    },
    "title": "Out of Hours Call Handling Service",
    "value": {
      "amount": 17700,
      "currency": "GBP"
    }
  }
}