PIN: UK_446 - EOL AI Customer Chat Bot

{
  "buyer": {
    "id": "GB-CFS-201480",
    "name": "British Council"
  },
  "date": "2025-02-07T15:45:16Z",
  "id": "37e5f76d-7016-408b-ab9d-92931c092343-824517",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "London",
        "postalCode": "E20 1JQ",
        "streetAddress": "1 Redman Place, Stratford"
      },
      "contactPoint": {
        "email": "Aung.Thein@BritishCouncil.Org",
        "name": "Aung Thein",
        "telephone": "-"
      },
      "id": "GB-CFS-201480",
      "identifier": {
        "legalName": "British Council"
      },
      "name": "British Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderAmendment"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "Sales or marketing software package",
        "id": "48481000",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Customer Relation Management software package",
      "id": "48445000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2025-10-31T23:59:59Z",
      "startDate": "2025-05-05T01:00:00+01:00"
    },
    "datePublished": "2025-02-07T15:28:16Z",
    "description": "British Council English Online offers personalized language courses to help learners gain confidence and improve their speaking, pronunciation, and vocabulary skills. Our platform provides small group classes and private one-to-one sessions, allowing students to customize their timetable based on their goals and interests. We cater to all proficiency levels, from beginner to advanced.\r\n      \r\n      At any point during the student\u0027s journey, they may need assistance and guidance for:\r\n      Getting started and where to go next, how to navigate the site\r\n      Guidance through the sign up/registration process\r\n      Answering common questions on services, policies, offers\r\n      Being able to handle questions in different languages and to respond in that language\r\n      Product suggestions based on history and user preferences\r\n      Personalised promotions/discounts\r\n      Allowing the user to provide feedback and to also include short surveys\r\n      \r\n      Current monthly website traffic: ~800,000 visitors\r\n      \r\n      The Contract awarded will be originally for a period of 6 month during which the selected supplier will delivery a proof of concept. After this in case of success of this proof of concept the British Council may extend agreement 4 further times with each extension no longer than 1 year each.\r\n\r\nAdditional information: If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents.\r\n\r\nIs a Recurrent Procurement Type? : No",
    "documents": [
      {
        "dateModified": "2025-02-07T15:45:16Z",
        "datePublished": "2025-02-07T15:28:16Z",
        "description": "Opportunity notice on Contracts Finder",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "1",
        "language": "en",
        "url": "https://www.contractsfinder.service.gov.uk/Notice/37e5f76d-7016-408b-ab9d-92931c092343"
      },
      {
        "description": "Additional information on how to apply for this contract",
        "id": "2",
        "url": "https://in-tendhost.co.uk/britishcouncil/aspx/"
      }
    ],
    "id": "IT-117-3768-BC/03768",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "E20 1JQ"
          },
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure (above threshold)",
    "status": "active",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-03-14T12:00:00Z"
    },
    "title": "PIN: UK_446 - EOL AI Customer Chat Bot"
  }
}