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Customer Immersion Programme (2025 - 28)

H M REVENUE & CUSTOMS

Buyer Contact Info

Buyer Name: H M REVENUE & CUSTOMS

Buyer Address: 100 PARLIAMENT STREET, LONDON, SS991AA, England

Contact Name: Husain Akubat

Contact Email: husain.akubat@hmrc.gov.uk

Contact Telephone: 03000 578308

Status
complete
Procedure
Other - Direct Award
Value
135000.0 GBP
Published
24 Nov 2025, 10:26
Deadline
27 Nov 2025, 17:00
Contract Start
28 Nov 2025, 00:00
Contract End
28 Nov 2028, 23:59
Category
services
CPV
73110000 - Research services
Region
n/a
Awarded To
DISCOVERY RESEARCH LIMITED
Official Source
Open Contracts Finder

Description

The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

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