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ID588 - Out of Hours Contact Centre - AWARD

Aspire Housing

Buyer Contact Info

Buyer Name: Aspire Housing

Buyer Address: Kingsley, The Brampton, N-u-L, ST5 0QW, United Kingdom

Contact Name: Hannah Mapp

Contact Email: hmapp@aspirehousing.co.uk

Contact Telephone: 07741251851

Status
complete
Procedure
open
Value
0.0 GBP
Published
28 Jan 2026, 11:11
Deadline
17 Dec 2025, 12:00
Contract Start
01 Apr 2026, 00:00
Contract End
31 Mar 2031, 22:59
Category
services
CPV
79512000 - Call centre
Region
n/a
Awarded To
Orbis Protect
Official Source
Open Contracts Finder

Description

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years, details of which are included in the enclosed documents.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
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        "endDate": "2031-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "date": "2026-01-12T00:00:00Z",
      "datePublished": "2026-01-28T11:11:40Z",
      "documents": [
        {
          "datePublished": "2026-01-28T11:11:40Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/4b4b8e62-6bed-46ad-bb10-31ab663f3a7a"
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      ],
      "id": "ocds-b5fd17-9c62d765-4523-4963-bd66-748319614de5-1",
      "status": "active",
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      "value": {
        "amount": 0,
        "currency": "GBP"
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  ],
  "buyer": {
    "id": "GB-CFS-286585",
    "name": "Aspire Housing"
  },
  "date": "2026-01-28T11:11:41Z",
  "id": "4b4b8e62-6bed-46ad-bb10-31ab663f3a7a-881071",
  "initiationType": "tender",
  "language": "en",
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  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "N-u-L",
        "postalCode": "ST5 0QW",
        "streetAddress": "Kingsley, The Brampton"
      },
      "contactPoint": {
        "email": "hmapp@aspirehousing.co.uk",
        "name": "Hannah Mapp",
        "telephone": "07741251851"
      },
      "id": "GB-CFS-286585",
      "identifier": {
        "legalName": "Aspire Housing"
      },
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      "roles": [
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    },
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  "tag": [
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  "tender": {
    "classification": {
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    },
    "contractPeriod": {
      "endDate": "2031-03-31T23:59:59+01:00",
      "startDate": "2026-04-01T01:00:00+01:00"
    },
    "description": "Aspire Housing (referred to as \"Aspire\") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years, details of which are included in the enclosed documents.",
    "id": "IT-537-62-ID588 - AWARD",
    "items": [
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            "postalCode": "ST5 0QW"
          },
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          {
            "countryName": "Channel Islands"
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          {
            "countryName": "Europe"
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          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-12-17T12:00:00Z"
    },
    "title": "ID588  - Out of Hours Contact Centre  - AWARD"
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}