Telephony System - Isle of Wight Council

{
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    {
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        "endDate": "2025-09-30T23:59:59+01:00",
        "startDate": "2025-04-01T00:00:00+01:00"
      },
      "date": "2025-03-21T00:00:00Z",
      "datePublished": "2025-03-21T13:00:37Z",
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      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-312960",
          "name": "Maintel"
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      "value": {
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        "currency": "GBP"
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  "buyer": {
    "id": "GB-CFS-49319",
    "name": "Isle of Wight Council"
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  "date": "2025-03-21T13:00:37Z",
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      "address": {
        "countryName": "England",
        "locality": "Newport",
        "postalCode": "PO30 1UD",
        "streetAddress": "County Hall, High Street"
      },
      "contactPoint": {
        "email": "lucy.chandler@iow.gov.uk",
        "name": "Lucy Chandler",
        "telephone": "+44 1983821000"
      },
      "details": {
        "url": "http://www.iow.gov.uk"
      },
      "id": "GB-CFS-49319",
      "identifier": {
        "legalName": "Isle of Wight Council"
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      "name": "Isle of Wight Council",
      "roles": [
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      "address": {
        "streetAddress": "160 Blackfriars Road, London SE1 8EZ"
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        "description": "IT services: consulting, software development, Internet and support",
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    "classification": {
      "description": "Software package and information systems",
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      "endDate": "2025-09-30T23:59:59+01:00",
      "startDate": "2025-04-01T00:00:00+01:00"
    },
    "description": "The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025. \r\n\r\nThe Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually.\r\nTo continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: \r\n1.\tAvaya subscription \r\n2.\tSupport and maintenance\r\n3.\tVirsae remote call management system  \r\n",
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            "region": "South East"
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    "title": "Telephony System - Isle of Wight Council",
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}