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Customer Engagement Platform and Contact Centre as a Service

North Yorkshire Council

Buyer Contact Info

Buyer Name: North Yorkshire Council

Buyer Address: County Hall, NORTHALLERTON, DL7 8AD, England

Contact Name: Mark Taylor

Contact Email: procurement@northyorks.gov.uk

Contact Telephone: 01609 533450

Status
complete
Procedure
selective
Value
7500000.0 GBP
Published
20 Oct 2025, 12:36
Deadline
04 Jul 2025, 16:00
Contract Start
07 Oct 2025, 23:00
Contract End
07 Oct 2030, 22:59
Category
services
CPV
48445000 - Customer Relation Management software package
Region
n/a
Awarded To
Netcall Technology Limited
Official Source
Open Contracts Finder

Description

North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

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