← Back to opportunities

Iterating UC Targeted Case Review Digital Service

Department for Work and Pensions

Buyer Contact Info

Buyer Name: Department for Work and Pensions

Buyer Address: Caxton House, Tothill St, London, SW1H 9NA, England

Contact Email: cddigital.ucwa@DWP.GOV.UK

Status
complete
Procedure
selective
Value
12300000.0 GBP
Published
14 Jul 2025, 12:32
Deadline
11 Jan 2025, 17:00
Contract Start
11 Jun 2025, 23:00
Contract End
11 Jun 2027, 22:59
Category
works
CPV
72222300 - Information technology services
Region
n/a
Awarded To
Deloitte LLP
Official Source
Open Contracts Finder

Description

Tackling fraud and error and dealing with consequential debt remains a key priority for the Department and a major area of focus for Government and the National Audit Office. Within Universal Credit (UC), the rate of fraud and error overpayments has risen significantly due to several factors. Targeted Case Review (TCR) was introduced as an initiative to detect incorrectness, put it right and continue to learn to help prevent further overpayments. DWP require a team to continue iterating the end-to-end Digital service to help deliver the outcomes for TCR. This is currently a live digital service being used across both internal and Teleperformance agents. This service has been iterated to carry out full reviews of each element but has not been fully rolled out across all sites. This contract intends to enhance this service with further iterations to the end-to-end digital solution.

Linked Documents

Select a document to preview.

Opportunity Context

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2027-06-11T23:59:59+01:00",
        "startDate": "2025-06-12T00:00:00+01:00"
      },
      "date": "2025-06-12T00:00:00+01:00",
      "datePublished": "2025-07-14T13:32:58+01:00",
      "documents": [
        {
          "datePublished": "2025-07-14T13:32:58+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/70cee185-6fe8-44b1-b95c-cb6c6fc11870"
        },
        {
          "description": "n/a",
          "format": "application/pdf",
          "id": "2",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/f320b6ec-7fc2-4a6e-b449-5ac84c6aa57e"
        }
      ],
      "id": "ocds-b5fd17-16f05a98-7ec8-4cbd-868c-83370b4cdd5a-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-OC303675",
          "name": "Deloitte LLP"
        }
      ],
      "value": {
        "amount": 8200000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-107545",
    "name": "Department for Work and Pensions"
  },
  "date": "2025-07-14T13:32:58+01:00",
  "id": "70cee185-6fe8-44b1-b95c-cb6c6fc11870-854254",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-16f05a98-7ec8-4cbd-868c-83370b4cdd5a",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "London",
        "postalCode": "SW1H 9NA",
        "streetAddress": "Caxton House, Tothill St"
      },
      "contactPoint": {
        "email": "cddigital.ucwa@DWP.GOV.UK"
      },
      "id": "GB-CFS-107545",
      "identifier": {
        "legalName": "Department for Work and Pensions"
      },
      "name": "Department for Work and Pensions",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "1 New Street Square, London, EC4A 3HQ"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-COH-OC303675",
      "identifier": {
        "id": "OC303675",
        "legalName": "Deloitte LLP",
        "scheme": "GB-COH"
      },
      "name": "Deloitte LLP",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Information technology services",
      "id": "72222300",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-06-11T23:59:59+01:00",
      "startDate": "2025-06-12T00:00:00+01:00"
    },
    "description": "Tackling fraud and error and dealing with consequential debt remains a key priority for the \r\nDepartment and a major area of focus for Government and the National Audit Office. Within \r\nUniversal Credit (UC), the rate of fraud and error overpayments has risen significantly due to \r\nseveral factors. Targeted Case Review (TCR) was introduced as an initiative to detect \r\nincorrectness, put it right and continue to learn to help prevent further overpayments. \r\nDWP require a team to continue iterating the end-to-end Digital service to help deliver the \r\noutcomes for TCR. This is currently a live digital service being used across both internal and \r\nTeleperformance agents. This service has been iterated to carry out full reviews of each \r\nelement but has not been fully rolled out across all sites. This contract intends to enhance this \r\nservice with further iterations to the end-to-end digital solution.",
    "id": "tender_473832/1499178",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "SW1H 9NA"
          },
          {
            "countryName": "United Kingdom",
            "region": "North East"
          },
          {
            "countryName": "United Kingdom",
            "region": "North West"
          },
          {
            "countryName": "United Kingdom",
            "region": "London"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "works",
    "minValue": {
      "amount": 8200000,
      "currency": "GBP"
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-01-11T17:00:00Z"
    },
    "title": "Iterating UC Targeted Case Review Digital Service",
    "value": {
      "amount": 12300000,
      "currency": "GBP"
    }
  }
}