Buyer Name: BIP SOLUTIONS LIMITED
Buyer Address: 10 Clyde Place, Glasgow, G5 8DF, UK
Contact Email: commercial@slc.co.uk
Contact Telephone: +441413062109
Contact Centre Services
Buyer Contact Info
Status
active
active
Procedure
Other - not specified
Other - not specified
Value
n/a
n/a
Published
14 Feb 2025, 10:39
14 Feb 2025, 10:39
Deadline
01 Jan 2021, 00:00
01 Jan 2021, 00:00
Contract Start
31 Mar 2021, 23:00
31 Mar 2021, 23:00
Contract End
31 Mar 2025, 22:59
31 Mar 2025, 22:59
Category
services
services
CPV
79342300 - Customer services
79342300 - Customer services
Region
n/a
n/a
Awarded To
n/a
n/a
Official Source
Open Contracts Finder
Open Contracts Finder
Description
Modification Notice Original description: The provision of Customer Services via telephony and potentially other communication channels. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing; outbound calling; web chat. Description of the modifications Increase in the overall value of the contract by an additional £3.7M, for final 3 months of the contract. Original contract value increased to £75M on 04/03/2021 Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances: The Contact Centre Contract has been consumed earlier than intended due to a few additional cost pressures which were not anticipated. The increase in value requested of £3.7M is to enable business as usual to manage demand levels at this time of year. The Regulation 72 (1) a allows an increase such as SLC requires. The increase is less than 50% of the original contract value.
Linked Documents
No linked documents found for this notice.
Opportunity Context
More Information Links
External Link: https://www.contractsfinder.service.gov.uk/Notice/7743b1a3-2e3b-4e81-8731-d8bf82a32354
Link Description: Opportunity notice on Contracts Finder
External Link: https://www.delta-esourcing.com/delta/respondToList.html?noticeId=925744206
Link Description: Please follow this link to view the notice.
Documents
Document Description: Opportunity notice on Contracts Finder
Document Description: Please follow this link to view the notice.
Raw Notice JSON
Expand raw payload
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