IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2026-04-30T23:59:59+01:00",
        "startDate": "2025-07-28T00:00:00+01:00"
      },
      "date": "2025-07-21T00:00:00+01:00",
      "datePublished": "2025-08-06T17:06:55+01:00",
      "documents": [
        {
          "datePublished": "2025-08-06T17:06:55+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/7ba7a96b-a3bb-4fac-957b-536ad534a092"
        },
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          "id": "2",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/95ac5b19-0ac6-4a4c-9c98-8f2175e1c77d"
        }
      ],
      "id": "ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-322901",
          "name": "ILLUMINET SOLUTIONS LIMITED"
        }
      ],
      "value": {
        "amount": 147500,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-180697",
    "name": "MCA - Maritime and Coastguard Agency"
  },
  "date": "2025-08-06T17:06:55+01:00",
  "id": "7ba7a96b-a3bb-4fac-957b-536ad534a092-857948",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "Southampton",
        "postalCode": "SO15 1EG",
        "streetAddress": "Spring Place, 105 Commercial Road"
      },
      "contactPoint": {
        "email": "contracts@mcga.gov.uk"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/maritime-and-coastguard-agency"
      },
      "id": "GB-CFS-180697",
      "identifier": {
        "legalName": "MCA - Maritime and Coastguard Agency"
      },
      "name": "MCA - Maritime and Coastguard Agency",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "1ST AND 2ND FLOORS, FOUNDRY, POOLE, Dorset, BH15 1SR, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-CFS-322901",
      "identifier": {
        "legalName": "ILLUMINET SOLUTIONS LIMITED"
      },
      "name": "ILLUMINET SOLUTIONS LIMITED",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
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  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2026-04-30T23:59:59+01:00",
      "startDate": "2025-07-28T00:00:00+01:00"
    },
    "description": "The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution.\r\n\r\nThe aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency\u0027s strategic direction and operational needs.\r\n\r\nThis contract was awarded following a G-Cloud 14 buying process.",
    "id": "tender_496812/1506026",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": true
    },
    "tenderPeriod": {
      "endDate": "2025-07-03T11:00:00+01:00"
    },
    "title": "IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)",
    "value": {
      "amount": 147500,
      "currency": "GBP"
    }
  }
}