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Customer Lab Research Recruitment Contract

H M REVENUE & CUSTOMS

Buyer Contact Info

Buyer Name: H M REVENUE & CUSTOMS

Buyer Address: Trinity Bridge House 2 Dearman's Place, Manchester, M3 5BJ, England

Contact Name: Kimberley Rice

Contact Email: kimberley.rice@hmrc.gov.uk

Status
complete
Procedure
selective
Value
375000.0 GBP
Published
11 Jul 2025, 08:59
Deadline
30 May 2025, 16:00
Contract Start
08 Jul 2025, 23:00
Contract End
09 Jul 2027, 22:59
Category
services
CPV
73110000 - Research services
Region
n/a
Awarded To
PEOPLE FOR RESEARCH LTD
Official Source
Open Contracts Finder

Description

HM Revenue & Customs (HMRC) is undergoing a transformation to become a more customer-centric organisation. To support this goal, HMRC has established a Customer Lab to better understand customer experiences across their end-to-end Journey with HMRC services. This contract is for the provision of participant recruitment services to support the Customer Lab. The appointed supplier will be responsible for recruiting individuals to take part in qualitive research and insight sessions conducted by HMRC's internal research team. Sessions are expected to involve small-to-medium sample sizes, typically between 30 -60 participants per project.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

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