CBC-1807-T-TH EDT Contact Centre

{
  "buyer": {
    "id": "GB-CFS-41147",
    "name": "Central Bedfordshire Council"
  },
  "date": "2025-07-03T07:29:48+01:00",
  "id": "b60d6366-211e-4da0-a765-50597eb55244-852601",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-aa9a2cd5-d3f4-4a32-8de1-f97a1508ee12",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Bedfordshire",
        "postalCode": "SG17 5TQ",
        "streetAddress": "Priory House, Shefford"
      },
      "contactPoint": {
        "email": "tracey.horner2@centralbedfordshire.gov.uk",
        "name": "Tracey Horner",
        "telephone": "0300 300 8000"
      },
      "id": "GB-CFS-41147",
      "identifier": {
        "legalName": "Central Bedfordshire Council"
      },
      "name": "Central Bedfordshire Council",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderAmendment"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "Customer services",
        "id": "79342300",
        "scheme": "CPV"
      },
      {
        "description": "Health and social work services",
        "id": "85000000",
        "scheme": "CPV"
      },
      {
        "description": "Social work and related services",
        "id": "85300000",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Customer-care services",
      "id": "79342320",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2027-09-30T23:59:59+01:00",
      "startDate": "2025-10-01T01:00:00+01:00"
    },
    "datePublished": "2025-06-18T16:06:57+01:00",
    "description": "Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre. \r\n      \r\n      EDT provides an emergency social work service out of hours; the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours, and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework. \r\n      \r\n      EDT operates 365 days service a year over 7 days a week, with operating hours totalling to around 129 hours per week on average. The service operating hours are:\r\n      o Monday to Thursday 5pm to 9pm\r\n      o Friday from 4pm to Monday at 9am\r\n      o 24 hours service on Public Holidays\r\n\r\nAdditional information: Is a Recurrent Procurement Type? : No",
    "documents": [
      {
        "dateModified": "2025-07-03T07:29:48+01:00",
        "datePublished": "2025-06-18T16:06:57+01:00",
        "description": "Opportunity notice on Contracts Finder",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "1",
        "language": "en",
        "url": "https://www.contractsfinder.service.gov.uk/Notice/b60d6366-211e-4da0-a765-50597eb55244"
      },
      {
        "description": "Additional information on how to apply for this contract",
        "id": "2",
        "url": "https://in-tendhost.co.uk/centralbedfordshire/aspx/"
      }
    ],
    "id": "IT-33-4597-CBC-1807-T-TH",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "SG17 5TQ"
          },
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure (below threshold)",
    "status": "active",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-07-18T12:00:00+01:00"
    },
    "title": "CBC-1807-T-TH    EDT Contact Centre"
  }
}