← Back to opportunities

Provision of a Cloud Based Contact Centre Solution

Leicestershire County Council

Buyer Contact Info

Buyer Name: Leicestershire County Council

Buyer Address: County Hall, Leicester Road, Glenfield, Leicester, LE3 8RA, England

Contact Name: BeiBei Liu

Contact Email: BeiBei.Liu@leics.gov.uk

Contact Telephone: +44 1163052364

Status
complete
Procedure
Other -
Value
2056225.2 GBP
Published
10 Sep 2025, 16:09
Deadline
20 Jun 2025, 11:00
Contract Start
07 Sep 2025, 23:00
Contract End
29 Sep 2028, 22:59
Category
services
CPV
31000000 - Electrical machinery, apparatus, equipment and consumables; lighting
Region
n/a
Awarded To
Specialist Computer Centres
Official Source
Open Contracts Finder

Description

Further Competition for the provision of a Cloud Based Contact Centre Solution under framework RM6116 - Network Services 3 (PCR 2015). Contract start date:- 08/09/2025 (to allow for onboarding ahead of licence commencement date) Initial contract end date:- 29/09/2028 7 x 12 months extension options available, if all taken, the contract will end eventually on 29/09/2035.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2028-09-29T23:59:59+01:00",
        "startDate": "2025-09-08T00:00:00+01:00"
      },
      "date": "2025-09-05T00:00:00+01:00",
      "datePublished": "2025-09-10T17:09:07+01:00",
      "documents": [
        {
          "datePublished": "2025-09-10T17:09:07+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/c03ea5ba-0bf1-4aa6-9087-fd9edf4c06f7"
        }
      ],
      "id": "ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-324606",
          "name": "Specialist Computer Centres"
        }
      ],
      "value": {
        "amount": 2056225.2,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-52427",
    "name": "Leicestershire County Council"
  },
  "date": "2025-09-10T17:09:07+01:00",
  "id": "c03ea5ba-0bf1-4aa6-9087-fd9edf4c06f7-863080",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-3c52e6a6-4db1-4569-9513-d3d6a5fe66e7",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "Leicester",
        "postalCode": "LE3 8RA",
        "streetAddress": "County Hall, Leicester Road, Glenfield"
      },
      "contactPoint": {
        "email": "BeiBei.Liu@leics.gov.uk",
        "name": "BeiBei Liu",
        "telephone": "+44 1163052364"
      },
      "details": {
        "url": "https://www.eastmidstenders.org/index.html"
      },
      "id": "GB-CFS-52427",
      "identifier": {
        "legalName": "Leicestershire County Council"
      },
      "name": "Leicestershire County Council",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "James House, Warwick Road, Birmingham, West Midlands, Birmingham, West Midlands, B11 2LE"
      },
      "details": {
        "scale": "large",
        "vcse": false
      },
      "id": "GB-CFS-324606",
      "identifier": {
        "legalName": "Specialist Computer Centres"
      },
      "name": "Specialist Computer Centres",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "Radio, television, communication, telecommunication and related equipment",
        "id": "32000000",
        "scheme": "CPV"
      },
      {
        "description": "Construction work",
        "id": "45000000",
        "scheme": "CPV"
      }
    ],
    "classification": {
      "description": "Electrical machinery, apparatus, equipment and consumables; lighting",
      "id": "31000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2028-09-29T23:59:59+01:00",
      "startDate": "2025-09-08T00:00:00+01:00"
    },
    "description": "Further Competition for the provision of a Cloud Based Contact Centre Solution under framework RM6116 - Network Services 3 (PCR 2015).\r\n\r\nContract start date:-  08/09/2025 (to allow for onboarding ahead of licence commencement date) \r\nInitial contract end date:- 29/09/2028\r\n7 x 12 months extension options available, if all taken, the contract will end eventually on 29/09/2035.",
    "id": "LEICSCC001-DN774679-18265304",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "England"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Other - ",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-06-20T12:00:00+01:00"
    },
    "title": "Provision of a Cloud Based Contact Centre Solution",
    "value": {
      "amount": 2056225.2,
      "currency": "GBP"
    }
  }
}