Customer Sentiment Tracking

{
  "buyer": {
    "id": "GB-CFS-220369",
    "name": "Ordnance Survey"
  },
  "date": "2025-02-20T13:44:36Z",
  "id": "c2702d6e-eff5-4f91-a2f6-71d7fc111023-828626",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-2e89d350-74e6-40f8-a3fc-6db9657d6afa",
  "parties": [
    {
      "address": {
        "countryName": "United Kingdom",
        "locality": "Southampton",
        "postalCode": "SO16 0AS",
        "streetAddress": "Adanac Drive, Nursling"
      },
      "contactPoint": {
        "email": "Caroline.Eadie@os.uk",
        "name": "Caroline Eadie",
        "telephone": "-"
      },
      "id": "GB-CFS-220369",
      "identifier": {
        "legalName": "Ordnance Survey"
      },
      "name": "Ordnance Survey",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tenderAmendment"
  ],
  "tender": {
    "classification": {
      "description": "Research services",
      "id": "73110000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2028-06-01T23:59:59+01:00",
      "startDate": "2025-06-02T01:00:00+01:00"
    },
    "datePublished": "2025-02-20T13:38:00Z",
    "description": "Ordnance Survey Ltd (OS) is Britain\u0027s mapping agency and is responsible for the surveying, production, maintenance and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website http://www.os.uk.  \r\n      OS is a private limited company (company registration number 09121572), and the entire share capital is owned by the Department for Science, Innovation and Technology. \r\n      To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience.\r\n      OS currently have a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments of Value, Ease, Reliability and Quality. OS are seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing \u0027thought leadership\u0027 to help progress and develop our programme of insight and reinvigorate interest internally about acting on customer feedback.\r\n\r\nAdditional information: The Tender documentation is free to access and download on the following link:\r\n\r\nVisit https://in-tendhost.co.uk/os to access the (In-tend) supplier portal.\r\n\r\nIf you encounter any difficulties whilst using the system, you can contact our Support team by phoning 0844 2728810 or emailing support@in-tend.co.uk\r\n\r\n\r\n\r\n\r\nIs a Recurrent Procurement Type? : No",
    "documents": [
      {
        "dateModified": "2025-02-20T13:44:36Z",
        "datePublished": "2025-02-20T13:38:00Z",
        "description": "Opportunity notice on Contracts Finder",
        "documentType": "tenderNotice",
        "format": "text/html",
        "id": "1",
        "language": "en",
        "url": "https://www.contractsfinder.service.gov.uk/Notice/c2702d6e-eff5-4f91-a2f6-71d7fc111023"
      },
      {
        "description": "Additional information on how to apply for this contract",
        "id": "2",
        "url": "https://in-tendhost.co.uk/os/aspx/"
      }
    ],
    "id": "IT-556-295-BS.0295",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "SO16 0AS"
          },
          {
            "countryName": "United Kingdom",
            "region": "South East"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure (above threshold)",
    "status": "active",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-03-21T12:00:00Z"
    },
    "title": "Customer Sentiment Tracking"
  }
}