← Back to opportunities

Contract Award- Provision and management of IT service desk

Royal Borough of Kensington and Chelsea

Buyer Contact Info

Buyer Name: Royal Borough of Kensington and Chelsea

Buyer Address: The Town Hall, Hornton Street, London, W8 7NX, UK

Contact Email: procurement@rbkc.gov.uk

Contact Telephone: +4402073613000

Status
complete
Procedure
Other -
Value
1558000.0 GBP
Published
26 Jan 2026, 13:50
Deadline
22 Oct 2025, 23:00
Contract Start
16 Nov 2025, 00:00
Contract End
15 Nov 2030, 23:59
Category
services
CPV
72000000 - IT services: consulting, software development, Internet and support
Region
n/a
Awarded To
Agilisys Ltd
Official Source
Open Contracts Finder

Description

The provision and management of the IT service desk

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload 
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2030-11-15T23:59:59Z",
        "startDate": "2025-11-16T00:00:00Z"
      },
      "date": "2025-10-23T00:00:00+01:00",
      "datePublished": "2026-01-26T13:50:04Z",
      "documents": [
        {
          "datePublished": "2026-01-26T13:50:04Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/c4d9932f-40c0-4bbd-9bbf-29676bdb7be4"
        },
        {
          "description": "Please follow this link to view the notice.",
          "documentType": "tenderNotice",
          "id": "2",
          "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1009284754"
        }
      ],
      "id": "ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-330376",
          "name": "Agilisys Ltd"
        }
      ],
      "value": {
        "amount": 1558000,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-310372",
    "name": "Royal Borough of Kensington and Chelsea"
  },
  "date": "2026-01-26T13:50:05Z",
  "id": "c4d9932f-40c0-4bbd-9bbf-29676bdb7be4-880708",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94",
  "parties": [
    {
      "address": {
        "countryName": "UK",
        "locality": "London",
        "postalCode": "W8 7NX",
        "streetAddress": "The Town Hall, Hornton Street"
      },
      "contactPoint": {
        "email": "procurement@rbkc.gov.uk",
        "telephone": "+4402073613000"
      },
      "id": "GB-CFS-310372",
      "identifier": {
        "legalName": "Royal Borough of Kensington and Chelsea"
      },
      "name": "Royal Borough of Kensington and Chelsea",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "Scale Space, Imperial College White City Campus, 58 Wood Lane\n        London\n        W12 7RZ"
      },
      "details": {
        "scale": "large"
      },
      "id": "GB-CFS-330376",
      "identifier": {
        "legalName": "Agilisys Ltd"
      },
      "name": "Agilisys Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "IT services: consulting, software development, Internet and support",
      "id": "72000000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2030-11-15T23:59:59Z",
      "startDate": "2025-11-16T00:00:00Z"
    },
    "description": "The provision and management of the IT service desk",
    "id": "BIP1009284754",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "British Oversea Territories"
          },
          {
            "countryName": "Channel Islands"
          },
          {
            "countryName": "Europe"
          },
          {
            "countryName": "Isle of Man"
          },
          {
            "countryName": "Rest of the World"
          },
          {
            "countryName": "United Kingdom"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Other - ",
    "status": "complete",
    "suitability": {
      "sme": false,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-10-23T00:00:00+01:00"
    },
    "title": "Contract Award- Provision and management of IT service desk",
    "value": {
      "amount": 1558000,
      "currency": "GBP"
    }
  }
}