Omnichannel Contact Centre Solution

{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2025-04-01T00:00:00+01:00"
      },
      "date": "2025-03-28T00:00:00Z",
      "datePublished": "2025-04-04T09:29:31+01:00",
      "documents": [
        {
          "datePublished": "2025-04-04T09:29:31+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/c5720778-4568-4046-a52e-36291de66199"
        },
        {
          "description": "CQC CS 018 - G Cloud 14 - Call off Contract - Redacted",
          "format": "application/pdf",
          "id": "2",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/f7a29d9a-e4e7-4b97-8441-69b015d387b9"
        }
      ],
      "id": "ocds-b5fd17-3a6a422e-dd80-4597-b3e8-3baecd7fe540-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-CFS-314194",
          "name": "Puzzel Ltd"
        }
      ],
      "value": {
        "amount": 2261782.12,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-CFS-314193",
    "name": "Care Quality Commission"
  },
  "date": "2025-04-04T09:29:31+01:00",
  "id": "c5720778-4568-4046-a52e-36291de66199-838517",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-3a6a422e-dd80-4597-b3e8-3baecd7fe540",
  "parties": [
    {
      "address": {
        "countryName": "GB",
        "locality": "Newcastle Upon Tyne",
        "postalCode": "NE1 4PA",
        "streetAddress": "Citygate,Galloway"
      },
      "contactPoint": {
        "email": "commercialcontracts@cqc.org.uk",
        "name": "Commercial \u0026 Contracts Team"
      },
      "id": "GB-CFS-314193",
      "identifier": {
        "legalName": "Care Quality Commission"
      },
      "name": "Care Quality Commission",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "Herschel House, 58 Herschel Street, Slough SL1 1PG"
      },
      "details": {
        "scale": "sme"
      },
      "id": "GB-CFS-314194",
      "identifier": {
        "legalName": "Puzzel Ltd"
      },
      "name": "Puzzel Ltd",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "IT software package",
      "id": "48517000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2029-03-31T23:59:59+01:00",
      "startDate": "2025-04-01T00:00:00+01:00"
    },
    "description": "This is a Contract Award Notice \r\n\r\nThe Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. \r\n\r\nThis procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. \r\n\r\nThe Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months.\r\n\r\nTotal Awarded Value is maximum of all charges including any optional contract extensions.\r\n\r\nContract Reference: CQC CS 018",
    "id": "CF-2955100D0O000000rwimUAA",
    "items": [
      {
        "deliveryAddresses": [
          {
            "countryName": "United Kingdom",
            "region": "England"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2025-03-26T12:00:00Z"
    },
    "title": "Omnichannel Contact Centre Solution",
    "value": {
      "amount": 2261782.12,
      "currency": "GBP"
    }
  }
}