Buyer Name: Brighton & Hove City Council
Buyer Address: Town Hall, HOVE, BN3 3BQ, England
Contact Name: Procurement Team
Contact Email: procurement@brighton-hove.gov.uk
Buyer Name: Brighton & Hove City Council
Buyer Address: Town Hall, HOVE, BN3 3BQ, England
Contact Name: Procurement Team
Contact Email: procurement@brighton-hove.gov.uk
AI customer contact and task handling, using Amazon Connect
No linked documents found for this notice.
{
"awards": [
{
"contractPeriod": {
"endDate": "2025-12-26T23:59:59Z",
"startDate": "2025-10-06T00:00:00+01:00"
},
"date": "2025-10-01T00:00:00+01:00",
"datePublished": "2025-10-02T09:51:01+01:00",
"documents": [
{
"datePublished": "2025-10-02T09:51:01+01:00",
"description": "Awarded contract notice on Contracts Finder",
"documentType": "awardNotice",
"format": "text/html",
"id": "1",
"language": "en",
"url": "https://www.contractsfinder.service.gov.uk/Notice/db7377f7-2a72-41a5-a729-29e13f8ccb5e"
}
],
"id": "ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301-1",
"status": "active",
"suppliers": [
{
"id": "GB-COH-OC303525",
"name": "PricewaterhouseCoopers LLP"
}
],
"value": {
"amount": 52000,
"currency": "GBP"
}
}
],
"buyer": {
"id": "GB-LAE-BNH",
"name": "Brighton \u0026 Hove City Council"
},
"date": "2025-10-02T09:51:01+01:00",
"id": "db7377f7-2a72-41a5-a729-29e13f8ccb5e-866507",
"initiationType": "tender",
"language": "en",
"ocid": "ocds-b5fd17-060bd1e5-34a5-4870-8da6-0c5dfbb1b301",
"parties": [
{
"address": {
"countryName": "England",
"locality": "HOVE",
"postalCode": "BN3 3BQ",
"streetAddress": "Town Hall"
},
"contactPoint": {
"email": "procurement@brighton-hove.gov.uk",
"name": "Procurement Team"
},
"id": "GB-LAE-BNH",
"identifier": {
"id": "BNH",
"legalName": "Brighton \u0026 Hove City Council",
"scheme": "GB-LAE"
},
"name": "Brighton \u0026 Hove City Council",
"roles": [
"buyer"
]
},
{
"address": {
"streetAddress": "1 Embankment Place\r\nLondon\r\nWC2N 6RH"
},
"details": {
"scale": "large",
"vcse": false
},
"id": "GB-COH-OC303525",
"identifier": {
"id": "OC303525",
"legalName": "PricewaterhouseCoopers LLP",
"scheme": "GB-COH"
},
"name": "PricewaterhouseCoopers LLP",
"roles": [
"supplier"
]
}
],
"tag": [
"award"
],
"tender": {
"classification": {
"description": "Software package and information systems",
"id": "48000000",
"scheme": "CPV"
},
"contractPeriod": {
"endDate": "2025-12-26T23:59:59Z",
"startDate": "2025-10-06T00:00:00+01:00"
},
"description": "AI customer contact\r\nand task handling, using Amazon Connect",
"id": "BHCC - 015879",
"items": [
{
"deliveryAddresses": [
{
"countryName": "United Kingdom",
"region": "South East"
}
],
"id": "1"
}
],
"mainProcurementCategory": "services",
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"status": "complete",
"suitability": {
"sme": false,
"vcse": false
},
"tenderPeriod": {
"endDate": "2025-09-30T00:00:00+01:00"
},
"title": "BHCC RM1557.14 AI Customer Contact and Task Handling",
"value": {
"amount": 52000,
"currency": "GBP"
}
}
}