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Debt Management Composition and Perceptions

Department for Work and Pensions

Buyer Contact Info

Buyer Name: Department for Work and Pensions

Buyer Address: Caxton House, London, SW1H 9NA, England

Contact Email: cdabbser.businessservices@DWP.GOV.UK

Status
complete
Procedure
selective
Value
204681.89 GBP
Published
22 May 2025, 12:10
Deadline
06 Jan 2025, 17:00
Contract Start
05 May 2025, 23:00
Contract End
30 Sep 2025, 22:59
Category
services
CPV
73110000 - Research services
Region
n/a
Awarded To
IFF Research Ltd
Official Source
Open Contracts Finder

Description

This research will be composed of a telephone/web survey with 4000 participants followed by around 30 qualitative telephone/video interviews with DWP Debt Management customers, both on- and off-benefit. This research will focus on three key areas: high-level demographic and financial characteristics, including debts owed to non-DWP sources and repayment amounts. perceptions and understanding of debts owed to DWP, how it interacts with other expenses, and Debt Management's existing recovery and relief powers. debt support and communication preferences. This broadly includes experiences of seeking debt and financial help from DWP and external providers, communicating with Debt Management, and ideal channels for communication in the future.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

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