Online trials to support User Empowerment

{
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        "endDate": "2025-05-30T23:59:59+01:00",
        "startDate": "2025-03-28T00:00:00Z"
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      "date": "2025-03-12T00:00:00Z",
      "datePublished": "2025-04-14T10:28:08+01:00",
      "documents": [
        {
          "datePublished": "2025-04-14T10:28:08+01:00",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/f83c3591-90af-402c-95af-5460a5170653"
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      "id": "ocds-b5fd17-cfbe06a0-dbe3-4ebf-975b-4c7d2da487c9-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-07642707",
          "name": "Strat7 Limited, trading as Jigsaw Research"
        }
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      "value": {
        "amount": 50942,
        "currency": "GBP"
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  ],
  "buyer": {
    "id": "GB-CFS-42310",
    "name": "OFCOM"
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  "date": "2025-04-14T10:28:08+01:00",
  "id": "f83c3591-90af-402c-95af-5460a5170653-840299",
  "initiationType": "tender",
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  "parties": [
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      "address": {
        "countryName": "England",
        "locality": "London",
        "postalCode": "SE1 9HA",
        "streetAddress": "Riverside House, 2a Southwark Bridge Road"
      },
      "contactPoint": {
        "email": "procurementnotice@ofcom.org.uk"
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      "details": {
        "url": "https://ofcom.bravosolution.co.uk"
      },
      "id": "GB-CFS-42310",
      "identifier": {
        "legalName": "OFCOM"
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      "name": "OFCOM",
      "roles": [
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    {
      "address": {
        "streetAddress": "3rd Floor, 53 Parker Street, London, WC2B 5PT"
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    "contractPeriod": {
      "endDate": "2025-05-30T23:59:59+01:00",
      "startDate": "2025-03-28T00:00:00Z"
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    "description": "To explore eligible customers\u0026apos; reactions and appetite for a discount scheme in post and what the key features are to make a scheme useful. \r\n\r\nWe would like to understand:\r\n\r\nwhich elements within a scheme are essential for a scheme to have value and what is nice to have,\r\n\r\nlevel of interest/potential take up among those likely to be eligible, and how that is influenced by different choices on the design of the scheme e.g. available offline versus online only,\r\n\r\npreferences around which postal services customers would need to be included,\r\n\r\npossible barriers to take up, e.g. having to provide personal details like name, address and dob so eligibility could be checked by RM with DWP, \r\n\r\nany concerns/ preferences with different access options e.g. if access to the scheme was only online - any preferences, concerns or barriers with this? If access was only via Royal Mail (online, phone or post) and not via a post office - any preferences, concerns or barriers with this? Is the ability to access the scheme \u0027offline\u0027 e.g. via post office, phone or post seen as essential and if so, which would be most favourable,\r\n\r\npreferences/ concerns towards how the discount is delivered to eligible customers e.g. code, card, voucher, \r\n\r\nlikely use of a scheme - would it help them afford to send post/ afford essentials? Would the discount be meaningfully helpful to them and their finances? Would it change their use of the postal service? Would it enable them to do something they cannot currently do?",
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        "deliveryAddresses": [
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            "postalCode": "SE1 9HA"
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            "countryName": "United Kingdom",
            "region": "London"
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        "id": "1"
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    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Other - Mini Competition via Ofcom Market Research Framework Agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": true
    },
    "tenderPeriod": {
      "endDate": "2025-02-10T12:00:00Z"
    },
    "title": "Online trials to support User Empowerment",
    "value": {
      "amount": 50942,
      "currency": "GBP"
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}