← Back to opportunities

External Debt Recovery Services

UNIVERSITY OF SOUTHAMPTON

Buyer Contact Info

Buyer Name: UNIVERSITY OF SOUTHAMPTON

Buyer Address: BUILDING 37, HIGHFIELD CAMPUS,UNIVERSITY ROAD, Highfield, SOUTHAMPTON, SO171BJ, England

Contact Name: Hannah Nash

Contact Email: procurement@soton.ac.uk

Contact Telephone: 02380595000

Status
complete
Procedure
selective
Value
79220.0 GBP
Published
20 Jan 2025, 11:37
Deadline
19 Nov 2024, 12:00
Contract Start
25 Jan 2025, 00:00
Contract End
24 Jan 2029, 23:59
Category
services
CPV
66122000 - Corporate finance and venture capital services
Region
n/a
Awarded To
STA International Limited
Official Source
Open Contracts Finder

Description

The University of Southampton is looking to obtain external debt recovery services. Typically, student debt is passed to the Credit Control (CC) team after a set of 4 emailed Dunning reminders have been sent to the student from the Fees team, and where the student has failed to respond. Other situations when student debt is passed to CC will be when a student has requested a bespoke payment plan or has left the UoS and would no longer receive the 4 automated emails from the Fees team. An active telephone, email and letter campaign is then used to target these non-payers to establish a reason for non-payment and ultimately collect the debt. There are times when none of the above actions are successful, and the UoS then requires the assistance of a third party to recover the debt. The Supplier is required to act on the University's behalf to collect overdue student debt which will be a minimum of 60 days old at the time of referral.

Linked Documents

No linked documents found for this notice.

Opportunity Context

Raw Notice JSON

Expand raw payload
{
  "awards": [
    {
      "contractPeriod": {
        "endDate": "2029-01-24T23:59:59Z",
        "startDate": "2025-01-25T00:00:00Z"
      },
      "date": "2025-01-19T00:00:00Z",
      "datePublished": "2025-01-20T11:37:31Z",
      "documents": [
        {
          "datePublished": "2025-01-20T11:37:31Z",
          "description": "Awarded contract notice on Contracts Finder",
          "documentType": "awardNotice",
          "format": "text/html",
          "id": "1",
          "language": "en",
          "url": "https://www.contractsfinder.service.gov.uk/Notice/faf2a197-89e0-4030-9beb-5343b363c6ff"
        }
      ],
      "id": "ocds-b5fd17-29dbe6f2-832a-4dc1-8bed-5c7690bfe02d-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-2893487",
          "name": "STA International Limited"
        }
      ],
      "value": {
        "amount": 79220,
        "currency": "GBP"
      }
    }
  ],
  "buyer": {
    "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/d74ZA5zA",
    "name": "UNIVERSITY OF SOUTHAMPTON"
  },
  "date": "2025-01-20T11:37:31Z",
  "id": "faf2a197-89e0-4030-9beb-5343b363c6ff-818461",
  "initiationType": "tender",
  "language": "en",
  "ocid": "ocds-b5fd17-29dbe6f2-832a-4dc1-8bed-5c7690bfe02d",
  "parties": [
    {
      "address": {
        "countryName": "England",
        "locality": "SOUTHAMPTON",
        "postalCode": "SO171BJ",
        "streetAddress": "BUILDING 37, HIGHFIELD CAMPUS,UNIVERSITY ROAD, Highfield"
      },
      "contactPoint": {
        "email": "procurement@soton.ac.uk",
        "name": "Hannah Nash",
        "telephone": "02380595000"
      },
      "details": {
        "url": "https://www.southampton.ac.uk/"
      },
      "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/d74ZA5zA",
      "identifier": {
        "id": "sid4gov.cabinetoffice.gov.uk/d74ZA5zA",
        "legalName": "UNIVERSITY OF SOUTHAMPTON",
        "scheme": "GB-SRS"
      },
      "name": "UNIVERSITY OF SOUTHAMPTON",
      "roles": [
        "buyer"
      ]
    },
    {
      "address": {
        "streetAddress": "The Drying Loft,\r\n25/26 Turkey Court,\r\nTurkey Mill Business Park,\r\nAshford Road,\r\nMaidstone,\r\nME14 5PP"
      },
      "details": {
        "scale": "sme",
        "vcse": false
      },
      "id": "GB-COH-2893487",
      "identifier": {
        "id": "2893487",
        "legalName": "STA International Limited",
        "scheme": "GB-COH"
      },
      "name": "STA International Limited",
      "roles": [
        "supplier"
      ]
    }
  ],
  "tag": [
    "award"
  ],
  "tender": {
    "classification": {
      "description": "Corporate finance and venture capital services",
      "id": "66122000",
      "scheme": "CPV"
    },
    "contractPeriod": {
      "endDate": "2029-01-24T23:59:59Z",
      "startDate": "2025-01-25T00:00:00Z"
    },
    "description": "The University of Southampton is looking to obtain external debt recovery services.\r\n\r\nTypically, student debt is passed to the Credit Control (CC) team after a set of 4 emailed Dunning reminders have been sent to the student from the Fees team, and where the student has failed to respond. Other situations when student debt is passed to CC will be when a student has requested a bespoke payment plan or has left the UoS and would no longer receive the 4 automated emails from the Fees team. An active telephone, email and letter campaign is then used to target these non-payers to establish a reason for non-payment and ultimately collect the debt.\r\n\r\nThere are times when none of the above actions are successful, and the UoS then requires the assistance of a third party to recover the debt.\r\n\r\nThe Supplier is required to act on the University\u0027s behalf to collect overdue student debt which will be a minimum of 60 days old at the time of referral.",
    "id": "2024UoS-1338",
    "items": [
      {
        "deliveryAddresses": [
          {
            "postalCode": "SO17 1BJ"
          }
        ],
        "id": "1"
      }
    ],
    "mainProcurementCategory": "services",
    "minValue": {
      "amount": 59415,
      "currency": "GBP"
    },
    "procurementMethod": "selective",
    "procurementMethodDetails": "Call-off from a framework agreement",
    "status": "complete",
    "suitability": {
      "sme": true,
      "vcse": false
    },
    "tenderPeriod": {
      "endDate": "2024-11-19T12:00:00Z"
    },
    "title": "External Debt Recovery Services",
    "value": {
      "amount": 79220,
      "currency": "GBP"
    }
  }
}