Buyer Name: Social Care Wales
Buyer Address: South Gate House, Wood Street,, Cardiff, CF10 1EW
Contact Name: Procurement Team
Contact Telephone: +44 3003033444
Design and Evaluation of a Digital Leadership Support Programme for the Welsh Social Care Sector
Buyer Contact Info
Status
Unknown
Unknown
Procedure
open
open
Value
n/a
n/a
Published
04 Sep 2025, 10:13
04 Sep 2025, 10:13
Deadline
02 Oct 2025, 12:00
02 Oct 2025, 12:00
Contract Start
n/a
n/a
Contract End
n/a
n/a
Category
services
services
CPV
n/a
n/a
Region
n/a
n/a
Awarded To
n/a
n/a
Official Source
Open Sell2Wales
Open Sell2Wales
Description
BackgroundThe work responds to the Digital Potential Tool (DPT) â Wales's first national measure of digital maturity and literacy in the social care sector - Understand your digital potential | Social Care Wales. Thereâs a clear confidence gap in digital leadership, especially in local authorities, 25% of local authority leaders say they rarely or never feel equipped to lead digital change, compared to 10% in the private and third sectors. However, while the independent sector shows more confidence, they also face challenges with strategic planning, consistency, and access to support. Only a third say they always have clear digital plans, and many still report gaps in training and infrastructure. Both groups need tailored support to build leadership confidence and turn digital ambitions into action.The Copilot Readiness Report (ADSS Cymru, March 2025) highlights a wider leadership confidence gap in digital transformation across adult social care. While there is clear enthusiasm for innovation, many leaders, particularly in local authorities, report feeling underprepared to lead change. This is linked to limited awareness of emerging technologies, uncertainty around governance and ethics, and concerns about workforce impact. Even in more agile or digitally mature organisations, translating strategic ambition into practical implementation remains a challenge. The report recommends tailored support for leaders at all levels, including hands-on training, clear national guidance, and peer networks, to build confidence and ensure that digital tools are adopted safely, ethically, and in ways that strengthen person-centred care.The Digital Leadership Support Programme will:- trial different approaches across varied organisational contexts.- gather insights and generate evidence, through built-in evaluation, to inform future support offers.- ensure future investments are grounded in real-world experiences and tailored to sector needs.The programme will also support the national Digital and data strategy for health and social care in Wales [HTML] | GOV.WALES, which emphasises digital leadership to improve outcomes, enhance efficiency, and support independence.Aims and ObjectivesThe aims of the programme are to:- Strengthen confidence and capability among senior leaders and managers across the Welsh social care sector to lead digital change, with a focus on practical application and real-world relevance.- Test and evaluate effective models of digital leadership support, generating practical insights that inform future national support offers.- Create the conditions for sustainable digital transformation ensuring that digital innovation is not just a technical upgrade, but a cultural shift that empowers people, improves services, and strengthens the sectorâs resilience for the future.- Address the leadership confidence gap identified by the DPT by fostering a culture of innovation and continuous improvement, supporting leaders to create the conditions for digital transformation within their teams and services.- To contribute to national digital priorities by enabling social care leaders to use digital tools and approaches to improve care outcomes and organisational efficiency.The objectives of the programme are to:- Provide a range of tailored, hands-on, digital leadership support approaches across diverse organisational contexts (e.g. local authorities, third sector, private sector) to help organisations identify, test and learn from small-scale digital improvements.- Strengthen collaboration and shared learning across organisations, sectors and regions through peer learning and cross-organisational activities.- Embed robust evaluation mechanisms and reflection to capture impact, inform future investment, and support long-term development.- Generate insights to shape future support by testing what works, for whom, and in what context - ensuring that future digital leadership development is evidence-informed and responsive to sector needs.- To demonstrate how the programme supports national strategies, including the Digital and Data Strategy for Health and Social Care in Wales and the Workforce Strategy for Health and Social Care.What is required / âThe RequirementsâWe are seeking a suitably skilled and knowledgeable supplier to design and evaluate a structured approach to building digital leadership capacity across a minimum of three social care organisations in Wales. The designed approach should be accessible to all social care provider organisations in Wales, including private and third-sector providers. It should have enough flexibility to be tailored to meet the needs of each participating organisation.The successful supplier must demonstrate proven expertise in digital transformation and change, along with the capacity to work sensitively alongside leaders and managers with different levels of knowledge and confidence.We anticipate that the supplier will design and evaluate the approach with at least 3 different organisations, including local authority, private and third sector providers. Social Care Wales can support the supplier to make contact with social care organisations.The supplier must maintain regular contact with the Social Care Wales team to ensure that the work remains responsive to emerging insights and organisational needs, within the projectâs aims, and is completed within the project deadlines.The successful supplier will:1. Design and evaluate an approach to supporting leaders with digital change and transformation through a blend of activities, including:- Coaching and mentoring for individuals or groups.- Team or organisational learning sessions. These will be agreed as needed with the social care leaders or managers being supported and could focus on leadership, digital change, practical use of technology, risk and opportunity.- Mini innovation sprints to implement new digital or technology within the organisation.- Embedded evaluation and knowledge sharing throughout the project design and delivery.- Other forms of tailored support to leaders and managers, as needed and feasible within the contractâs aims and scope.2.Build suitable evaluation methods into the evaluation phase, which enable the supplier to learn and develop their approach, and lead to clear and actionable final recommendations. The evaluation should consider the most suitable approaches to support leaders, the target audience for support, and the context in which leaders and managers work.3.Develop a final report with learning, evaluation and recommendations. This should take account of existing support for innovation in social care, including the support offered by Social Care Wales.Please see Specification for more detailsNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=155338.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Digital RequirementsDigital inclusion is an essential principle underpinning the delivery of this programme. The social care workforce in Wales is diverse, and participants will have varying levels of digital confidence and access to technology. Therefore, all aspects of the programme must be designed and delivered in a way that ensures equitable access and participation for everyone.The supplier must ensure:- Use of appropriate and secure use of digital platforms (MS Team / Zoom) for virtual delivery, collaboration and communication.- Use digital tools to support real-time data collection and analysis (e.g. surveys, feedback forms, reflective tools).- Consider diverse digital capabilities and environments of participants.- Ensure robust processes for handling personal and organisational data gathered through coaching, evaluation and feedback.- That they avoid assumptions about digital skills and offer support or guidance where needed to help participants engage confidently.- That all facilitators and coaches are trained in inclusive digital facilitation and able to adapt materials or delivery methods accordingly.Accessibility RequirementsSuppliers must also consider the Welsh social care workforceâs potential accessibility needs ensuring that:- All digital content and tools conform to Web Content Accessibility Guidelines (WCAG) 2.1 AA as a minimum.- Any online platforms used are compatible with assistive technologies such as screen readers, speech-to-text, and captioning tools- Documents and resources are provided in accessible formats (e.g. properly tagged PDFs, alt text for images, high-contrast visuals, plain English versions). Programme activities are co-designed or adapted with consideration for participants with additional learning needs, neurodivergence, or disabilities.- Language used across all materials is clear, jargon-free, and culturally inclusive.- They build in clear, proactive mechanisms to identify and respond to accessibility needs early in the programmeBilingual RequirementsEngagement â if requested the supplier must be able to provide stakeholder engagement activities bilingually (in both Welsh and English). This includes methods of engagement such as workshops, and any resources and materials used during such engagement. Submission of any draft materials will only be expected in English.Final Report - the final report must be produced bilingually (in both Welsh and English). Submission of any draft's versions will only be expected in English.These requirements reflect Social Care Walesâ commitment to the Welsh Language Standards.(WA Ref:155338)The buyer considers that this contract is suitable for consortia bidding.
Linked Documents
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Opportunity Context
Documents
Document Title: Gwahoddiad i Dendro a Manyleb
Document Title: Invitation to Tender and Specification
Document Title: Atodiad 1 â Holiadur Cyn Cymhwyso
Document Title: Appendix 1 â Pre-Qualification Questionnaire
Document Title: Atodiad 2 â Templed Ymateb Ansawdd / Gwerth Cymdeithasol
Document Title: Appendix 2 â Quality / Social Value Response Template
Document Title: Atodiad 3 â Templed Ymateb Materion Ariannol / Prisio
Document Title: Appendix 3 â Financial / Pricing Response Template
Document Title: Atodiad 4 â Canllawiau Tôn Llais Gofal Cymdeithasol Cymru
Document Title: Appendix 4 â Social Care Walesâ Tone of Voice Guidelines
Document Title: Atodiad 5 â Canllawiau Brandio Gofal Cymdeithasol Cymru
Document Title: Appendix 5 â Social Care Walesâ Branding Guidelines
Document Title: Atodiad 6 â Ffurf y Tendr
Document Title: Appendix 6 â Form of Tender
Document Title: Social Care Wales - Terms and Conditions
Raw Notice JSON
Expand raw payload
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"description": "BackgroundThe work responds to the Digital Potential Tool (DPT) \u00e2\u0080\u0093 Wales\u0027s first national measure of digital maturity and literacy in the social care sector - Understand your digital potential | Social Care Wales. There\u00e2\u0080\u0099s a clear confidence gap in digital leadership, especially in local authorities, 25% of local authority leaders say they rarely or never feel equipped to lead digital change, compared to 10% in the private and third sectors. However, while the independent sector shows more confidence, they also face challenges with strategic planning, consistency, and access to support. Only a third say they always have clear digital plans, and many still report gaps in training and infrastructure. Both groups need tailored support to build leadership confidence and turn digital ambitions into action.The Copilot Readiness Report (ADSS Cymru, March 2025) highlights a wider leadership confidence gap in digital transformation across adult social care. While there is clear enthusiasm for innovation, many leaders, particularly in local authorities, report feeling underprepared to lead change. This is linked to limited awareness of emerging technologies, uncertainty around governance and ethics, and concerns about workforce impact. Even in more agile or digitally mature organisations, translating strategic ambition into practical implementation remains a challenge. The report recommends tailored support for leaders at all levels, including hands-on training, clear national guidance, and peer networks, to build confidence and ensure that digital tools are adopted safely, ethically, and in ways that strengthen person-centred care.The Digital Leadership Support Programme will:- trial different approaches across varied organisational contexts.- gather insights and generate evidence, through built-in evaluation, to inform future support offers.- ensure future investments are grounded in real-world experiences and tailored to sector needs.The programme will also support the national Digital and data strategy for health and social care in Wales [HTML] | GOV.WALES, which emphasises digital leadership to improve outcomes, enhance efficiency, and support independence.Aims and ObjectivesThe aims of the programme are to:- Strengthen confidence and capability among senior leaders and managers across the Welsh social care sector to lead digital change, with a focus on practical application and real-world relevance.- Test and evaluate effective models of digital leadership support, generating practical insights that inform future national support offers.- Create the conditions for sustainable digital transformation ensuring that digital innovation is not just a technical upgrade, but a cultural shift that empowers people, improves services, and strengthens the sector\u00e2\u0080\u0099s resilience for the future.- Address the leadership confidence gap identified by the DPT by fostering a culture of innovation and continuous improvement, supporting leaders to create the conditions for digital transformation within their teams and services.- To contribute to national digital priorities by enabling social care leaders to use digital tools and approaches to improve care outcomes and organisational efficiency.The objectives of the programme are to:- Provide a range of tailored, hands-on, digital leadership support approaches across diverse organisational contexts (e.g. local authorities, third sector, private sector) to help organisations identify, test and learn from small-scale digital improvements.- Strengthen collaboration and shared learning across organisations, sectors and regions through peer learning and cross-organisational activities.- Embed robust evaluation mechanisms and reflection to capture impact, inform future investment, and support long-term development.- Generate insights to shape future support by testing what works, for whom, and in what context - ensuring that future digital leadership development is evidence-informed and responsive to sector needs.- To demonstrate how the programme supports national strategies, including the Digital and Data Strategy for Health and Social Care in Wales and the Workforce Strategy for Health and Social Care.What is required / \u00e2\u0080\u0098The Requirements\u00e2\u0080\u0099We are seeking a suitably skilled and knowledgeable supplier to design and evaluate a structured approach to building digital leadership capacity across a minimum of three social care organisations in Wales. The designed approach should be accessible to all social care provider organisations in Wales, including private and third-sector providers. It should have enough flexibility to be tailored to meet the needs of each participating organisation.The successful supplier must demonstrate proven expertise in digital transformation and change, along with the capacity to work sensitively alongside leaders and managers with different levels of knowledge and confidence.We anticipate that the supplier will design and evaluate the approach with at least 3 different organisations, including local authority, private and third sector providers. Social Care Wales can support the supplier to make contact with social care organisations.The supplier must maintain regular contact with the Social Care Wales team to ensure that the work remains responsive to emerging insights and organisational needs, within the project\u00e2\u0080\u0099s aims, and is completed within the project deadlines.The successful supplier will:1.\tDesign and evaluate an approach to supporting leaders with digital change and transformation through a blend of activities, including:- Coaching and mentoring for individuals or groups.- Team or organisational learning sessions. These will be agreed as needed with the social care leaders or managers being supported and could focus on leadership, digital change, practical use of technology, risk and opportunity.- Mini innovation sprints to implement new digital or technology within the organisation.- Embedded evaluation and knowledge sharing throughout the project design and delivery.- Other forms of tailored support to leaders and managers, as needed and feasible within the contract\u00e2\u0080\u0099s aims and scope.2.Build suitable evaluation methods into the evaluation phase, which enable the supplier to learn and develop their approach, and lead to clear and actionable final recommendations. The evaluation should consider the most suitable approaches to support leaders, the target audience for support, and the context in which leaders and managers work.3.Develop a final report with learning, evaluation and recommendations. This should take account of existing support for innovation in social care, including the support offered by Social Care Wales.Please see Specification for more detailsNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=155338.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n\nDigital RequirementsDigital inclusion is an essential principle underpinning the delivery of this programme. The social care workforce in Wales is diverse, and participants will have varying levels of digital confidence and access to technology. Therefore, all aspects of the programme must be designed and delivered in a way that ensures equitable access and participation for everyone.The supplier must ensure:- Use of appropriate and secure use of digital platforms (MS Team / Zoom) for virtual delivery, collaboration and communication.- Use digital tools to support real-time data collection and analysis (e.g. surveys, feedback forms, reflective tools).- Consider diverse digital capabilities and environments of participants.- Ensure robust processes for handling personal and organisational data gathered through coaching, evaluation and feedback.- That they avoid assumptions about digital skills and offer support or guidance where needed to help participants engage confidently.- That all facilitators and coaches are trained in inclusive digital facilitation and able to adapt materials or delivery methods accordingly.Accessibility RequirementsSuppliers must also consider the Welsh social care workforce\u00e2\u0080\u0099s potential accessibility needs ensuring that:- All digital content and tools conform to Web Content Accessibility Guidelines (WCAG) 2.1 AA as a minimum.- Any online platforms used are compatible with assistive technologies such as screen readers, speech-to-text, and captioning tools- Documents and resources are provided in accessible formats (e.g. properly tagged PDFs, alt text for images, high-contrast visuals, plain English versions). Programme activities are co-designed or adapted with consideration for participants with additional learning needs, neurodivergence, or disabilities.- Language used across all materials is clear, jargon-free, and culturally inclusive.- They build in clear, proactive mechanisms to identify and respond to accessibility needs early in the programmeBilingual RequirementsEngagement \u00e2\u0080\u0093 if requested the supplier must be able to provide stakeholder engagement activities bilingually (in both Welsh and English). This includes methods of engagement such as workshops, and any resources and materials used during such engagement. Submission of any draft materials will only be expected in English.Final Report - the final report must be produced bilingually (in both Welsh and English). Submission of any draft\u0027s versions will only be expected in English.These requirements reflect Social Care Wales\u00e2\u0080\u0099 commitment to the Welsh Language Standards.(WA Ref:155338)The buyer considers that this contract is suitable for consortia bidding.",
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