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ICT Managed Services Support

Older People's Commissioner for Wales

Buyer Contact Info

Buyer Name: Older People's Commissioner for Wales

Buyer Address: Cambrian Buildings, Mount Stuart Square,, Cardiff Bay, CF10 5FL

Contact Name: Kelly Davies

Contact Telephone: +44 3442640670

Status
Unknown
Procedure
open
Value
n/a
Published
28 Oct 2025, 08:55
Deadline
28 Nov 2025, 16:00
Contract Start
n/a
Contract End
n/a
Category
services
CPV
n/a
Region
n/a
Awarded To
n/a
Official Source
Open Sell2Wales

Description

The Commissioner is seeking to appoint an IT Managed Service Provider (MSP) to ensure that the organisation’s IT services and infrastructure are effectively managed and maintained in accordance with business requirements.In order to compete to tender for this contract:• the criteria within the tender document must be fully met• the MSP must hold the following accreditations: Cyber Essentials; Cyber Essentials Plus; IASME Level 1 and 2 (or equivalent ISO 27001)• the MSP must be able to demonstrate significant expertise in Microsoft Business PremiumIn addition, the MSP must provide the following services on a well-defined and agreed Service Level Agreement and evidence the ability to fully meet the criteria in the tender submission:• Help Desk, Remote and On-site Support Services• Infrastructure Support Services• Microsoft Licences• Backup and Disaster Recovery• IT SecurityNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=157464.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (WA Ref:157464)Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.sell2wales.gov.wales/ESPD/ESPD_Download.aspx?id=157464

Linked Documents

Select a document to preview.

Opportunity Context

Documents

Document Title: Tender Specification

Document Title: CYM - Tender Specification

Document Title: Pricing Schedule

Document Title: CYM - Pricing Schedule

Document Title: T&Cs

Document Title: CYM - T&Cs

Document Title: IT T&Cs

Document Title: CYM - IT T&Cs

Document Title: SPD

Document Title: How to submit not through portal

Raw Notice JSON

Expand raw payload 
{
  "buyer": {
    "id": "org-9",
    "name": "Older People\u0027s Commissioner for Wales"
  },
  "date": "2025-10-28T08:55:37Z",
  "id": "ocds-kuma6s-157464-release-157464",
  "initiationType": "tender",
  "ocid": "ocds-kuma6s-157464",
  "parties": [
    {
      "address": {
        "locality": "Cardiff Bay",
        "postalCode": "CF10 5FL",
        "streetAddress": "Cambrian Buildings, Mount Stuart Square, "
      },
      "contactPoint": {
        "name": "Kelly Davies",
        "telephone": "+44 3442640670",
        "url": "https://www.olderpeople.wales"
      },
      "details": {
        "classifications": [
          {
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions",
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE"
          }
        ]
      },
      "id": "org-9",
      "name": "Older People\u0027s Commissioner for Wales",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "IT services: consulting, software development, Internet and support",
        "id": "72000000",
        "scheme": "CPV"
      }
    ],
    "awardPeriod": {
      "endDate": "2026-01-05T00:00:00Z"
    },
    "communication": {
      "atypicalToolUrl": "https://www.sell2wales.gov.wales"
    },
    "description": "The Commissioner is seeking to appoint an IT Managed Service Provider (MSP) to ensure that the organisation\u00e2\u0080\u0099s IT services and infrastructure are effectively managed and maintained in accordance with business requirements.In order to compete to tender for this contract:\u00e2\u0080\u00a2\tthe criteria within the tender document must be fully met\u00e2\u0080\u00a2\tthe MSP must hold the following accreditations: Cyber Essentials; Cyber Essentials Plus; IASME Level 1 and 2 (or equivalent ISO 27001)\u00e2\u0080\u00a2\tthe MSP must be able to demonstrate significant expertise in Microsoft Business PremiumIn addition, the MSP must provide the following services on a well-defined and agreed Service Level Agreement and evidence the ability to fully meet the criteria in the tender submission:\u00e2\u0080\u00a2\tHelp Desk, Remote and On-site Support Services\u00e2\u0080\u00a2\tInfrastructure Support Services\u00e2\u0080\u00a2\tMicrosoft Licences\u00e2\u0080\u00a2\tBackup and Disaster Recovery\u00e2\u0080\u00a2\tIT SecurityNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=157464.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n\n(WA Ref:157464)Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.sell2wales.gov.wales/ESPD/ESPD_Download.aspx?id=157464",
    "documents": [
      {
        "dateModified": "2025-10-28T08:55:37Z",
        "datePublished": "2025-10-28T08:55:37Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157464-document-157464-OCT556649-1",
        "title": "Tender Specification",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT556649\u0026idx=1"
      },
      {
        "dateModified": "2025-10-28T08:55:37Z",
        "datePublished": "2025-10-28T08:55:37Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157464-document-157464-OCT556649-2",
        "title": "CYM - Tender Specification",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT556649\u0026idx=2"
      },
      {
        "dateModified": "2025-10-28T08:55:38Z",
        "datePublished": "2025-10-28T08:55:38Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157464-document-157464-OCT556649-3",
        "title": "Pricing Schedule",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT556649\u0026idx=3"
      },
      {
        "dateModified": "2025-10-28T08:55:38Z",
        "datePublished": "2025-10-28T08:55:38Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157464-document-157464-OCT556649-4",
        "title": "CYM - Pricing Schedule",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT556649\u0026idx=4"
      },
      {
        "dateModified": "2025-10-28T08:55:38Z",
        "datePublished": "2025-10-28T08:55:38Z",
        "format": "application/pdf",
        "id": "ocds-kuma6s-157464-document-157464-OCT556649-5",
        "title": "T\u0026Cs",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT556649\u0026idx=5"
      },
      {
        "dateModified": "2025-10-28T08:55:38Z",
        "datePublished": "2025-10-28T08:55:38Z",
        "format": "application/pdf",
        "id": "ocds-kuma6s-157464-document-157464-OCT556649-6",
        "title": "CYM - T\u0026Cs",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT556649\u0026idx=6"
      },
      {
        "dateModified": "2025-10-28T08:55:38Z",
        "datePublished": "2025-10-28T08:55:38Z",
        "format": "application/msword",
        "id": "ocds-kuma6s-157464-document-157464-OCT556649-7",
        "title": "IT T\u0026Cs",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT556649\u0026idx=7"
      },
      {
        "dateModified": "2025-10-28T08:55:38Z",
        "datePublished": "2025-10-28T08:55:38Z",
        "format": "application/msword",
        "id": "ocds-kuma6s-157464-document-157464-OCT556649-8",
        "title": "CYM - IT T\u0026Cs",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT556649\u0026idx=8"
      },
      {
        "dateModified": "2025-11-27T16:33:32Z",
        "datePublished": "2025-11-27T16:33:32Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157464-document-157464-OCT556649-9",
        "title": "SPD",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT556649\u0026idx=9"
      },
      {
        "dateModified": "2025-11-27T16:47:30Z",
        "datePublished": "2025-11-27T16:47:30Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157464-document-157464-OCT556649-10",
        "title": "How to submit not through portal",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=OCT556649\u0026idx=10"
      }
    ],
    "eligibilityCriteria": "As detailed in the tender document ",
    "id": "ocds-kuma6s-157464-tender-157464",
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "submissionMethodDetails": "https://www.sell2wales.gov.wales",
    "tenderPeriod": {
      "endDate": "2025-11-28T16:00:00Z"
    },
    "title": "ICT Managed Services Support "
  }
}