Evaluation of engagement with Careers Wales services.

{
  "buyer": {
    "id": "org-12",
    "name": "Careers Wales"
  },
  "date": "2025-11-06T12:52:17Z",
  "id": "ocds-kuma6s-157789-release-157789",
  "initiationType": "tender",
  "ocid": "ocds-kuma6s-157789",
  "parties": [
    {
      "address": {
        "locality": "CARDIFF",
        "postalCode": "CF10 2HH",
        "streetAddress": "Unit 4 Churchill House, 17 Churchill Way, "
      },
      "contactPoint": {
        "name": "Mr Paul Powell",
        "telephone": "+44 2920846578",
        "url": "http://www.careerswales.gov.wales"
      },
      "details": {
        "classifications": [
          {
            "description": "Body governed by public law",
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE"
          }
        ]
      },
      "id": "org-12",
      "name": "Careers Wales",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "Evaluation consultancy services",
        "id": "79419000",
        "scheme": "CPV"
      }
    ],
    "awardPeriod": {
      "endDate": "2025-12-01T00:00:00Z"
    },
    "communication": {
      "atypicalToolUrl": "https://www.sell2wales.gov.wales"
    },
    "description": "Background to Careers WalesWe are the national careers service for Wales. We are a wholly owned subsidiary of the WelshGovernment, established in 2012. We provide an all-age, bi-lingual independent careersinformation, advice and guidance (CIAG) to the people of Wales, as well as facilitating employerengagement in schools and delivering curriculum support to enable schools to deliver effectiveCareers and Work-Related Experiences.We deliver our work via a variety of channels (in-person, video, telephone) and operate atelephone helpline through the medium of Welsh and English. We work with a wide range of customers and stakeholders including individuals, schools, parents, training providers, employers, local authorities and other public and civil society organisations.Through our work, we support the delivery of Welsh Government policy objectives and play a key role in education, training and employment outcomes across Wales.Our most recent annual report can be found here: Annual Report 2023-2024.Tenders for this work can be submitted in Welsh. Tenders submitted in Welsh will not be treated less favourably than those submitted in English. The closing dates for the Tender will be the same for those submitted in Welsh and English. The timetable for responding to the bids in Welsh will be the same as those submitted in English.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=157789.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n\nTender scoring structure.Each tender will be marked against the following criteria.\u00e2\u0080\u00a2\tDescribe how you will commit to fair work practices for workers (including any agency or sub-contractor workers) engaged in the delivery of this contract. 10 marks\u00e2\u0080\u00a2\tOutline the measures your organisation has implemented to embed environmental sustainability across all areas of service delivery, procurement, and internal operations. 10 marks\u00e2\u0080\u00a2\tOutline your approach to how you would achieve the objectives set out above. 30 marks\u00e2\u0080\u00a2\tGive two examples of similar projects you have conducted through the medium of Welsh and English. 10 marks each\u00e2\u0080\u00a2\tPrice. 30 marksThe price marks are based on the percentage difference in price compared to the lower score\u00e2\u0080\u00a2\tDecember 2025 \u00e2\u0080\u0093 31st of March 2026 (all work must be completed and paid for within this time frame.)(WA Ref:157789)",
    "documents": [
      {
        "dateModified": "2025-11-06T12:52:17Z",
        "datePublished": "2025-11-06T12:52:17Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157789-document-157789-NOV559394-1",
        "title": "Welsh Version of Tender",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559394\u0026idx=1"
      },
      {
        "dateModified": "2025-11-11T09:03:19Z",
        "datePublished": "2025-11-06T12:52:17Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157789-document-157789-NOV559394-2",
        "title": "Questions English",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559394\u0026idx=2"
      },
      {
        "dateModified": "2025-11-11T09:05:13Z",
        "datePublished": "2025-11-06T12:52:17Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157789-document-157789-NOV559394-3",
        "title": "Cwestiynau Cymraeg",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559394\u0026idx=3"
      },
      {
        "dateModified": "2025-11-11T09:03:19Z",
        "datePublished": "2025-11-11T09:03:19Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157789-document-157789-NOV559394-4",
        "title": "Questions English",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559394\u0026idx=4"
      },
      {
        "dateModified": "2025-11-11T09:05:13Z",
        "datePublished": "2025-11-11T09:05:13Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-157789-document-157789-NOV559394-5",
        "title": "Cwestiynau Cymraeg",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559394\u0026idx=5"
      }
    ],
    "eligibilityCriteria": "The goals of the evaluation will be:In conjunction with Careers Wales the successful provider will develop research and evaluation approaches that include surveys and focus groups that will.A \u00e2\u0080\u0093 Identify why certain members of the public, especially those with protected characteristics and Welsh Language speakers, have engaged or have not engaged with us, and determine what could enhance future engagement.B \u00e2\u0080\u0093 Provide information on the experiences of customers with protected characteristics and Welsh Language speakers who have received services from us and outline key recommendations for improvement.The successful provider will work with Careers Wales to identify a range of customers and organisations we have worked with that includes, all ages, protected characteristics, Welsh language speakers across all local authorities in Wales. The provider will be responsible for managing a secure data transfer and cleaning the data. Whilst undertaking this work the successful provider will need to adhere to data protection and safeguarding protocols. OutcomesCareers Wales requires the appointed provider to deliver the following outcomes:\u00e2\u0080\u00a2\tAn Evaluation that accurately represents customers of all age groups, protected characteristics and Welsh speakers throughout Wales. \u00e2\u0080\u00a2\tAn Evaluation that encompasses individuals\u0027 experiences across various service delivery channels, including face-to face, telephone and digital platforms.\u00e2\u0080\u00a2\tA comprehensive report summarising feedback from the evaluation, highlighting key themes and providing recommendations for improvement.\u00e2\u0080\u00a2\tThe capacity to conduct the evaluation and produce all associated reporting in both Welsh and English is essential. Additionally, it is expected that the perspectives of Welsh speakers, as well as those who have accessed services through the medium of Welsh, will be fully reflected as stipulated in the evaluation brief.",
    "id": "ocds-kuma6s-157789-tender-157789",
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "submissionMethodDetails": "https://www.sell2wales.gov.wales",
    "tenderPeriod": {
      "endDate": "2025-11-24T12:00:00Z"
    },
    "title": "Evaluation of engagement with Careers Wales services."
  }
}