Taff Telecoms (Omnichannel) Tender

{
  "buyer": {
    "id": "org-19",
    "name": "Taff Housing Association"
  },
  "date": "2026-01-19T11:31:19Z",
  "id": "ocds-kuma6s-160437-release-160437",
  "initiationType": "tender",
  "ocid": "ocds-kuma6s-160437",
  "parties": [
    {
      "address": {
        "locality": "Canton, Cardiff",
        "postalCode": "CF5 1JD ",
        "streetAddress": "IT, Alexandra House, 307-315 Cowbridge Road East, "
      },
      "contactPoint": {
        "email": "clive.mangan@taffhousing.co.uk",
        "name": "Clive Mangan",
        "telephone": "+44 8001216064",
        "url": "https://taffhousing.co.uk/"
      },
      "id": "org-19",
      "name": "Taff Housing Association",
      "roles": [
        "buyer"
      ]
    }
  ],
  "tag": [
    "tender"
  ],
  "tender": {
    "additionalClassifications": [
      {
        "description": "IP telephone services",
        "id": "64215000",
        "scheme": "CPV"
      }
    ],
    "awardPeriod": {
      "endDate": "2026-03-27T00:00:00Z"
    },
    "communication": {
      "atypicalToolUrl": "https://taffhousing.co.uk/"
    },
    "description": "Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.Approx 200 users, 16 seat contact centre, 12 sitesNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=160437.\n\n(WA Ref:160437)",
    "documents": [
      {
        "dateModified": "2026-01-21T14:34:39Z",
        "datePublished": "2026-01-21T14:34:39Z",
        "format": "application/pdf",
        "id": "ocds-kuma6s-160437-document-160437-JAN579355-1",
        "title": "Requirements document",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN579355\u0026idx=1"
      },
      {
        "dateModified": "2026-02-03T09:34:53Z",
        "datePublished": "2026-02-03T09:34:53Z",
        "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
        "id": "ocds-kuma6s-160437-document-160437-JAN579355-2",
        "title": "Weighting for Scoring",
        "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JAN579355\u0026idx=2"
      }
    ],
    "eligibilityCriteria": "Financial Standing- To participate tenderers who file audited accounts with Companies House, should provide annual financial statements for the last 3 financial years which demonstrate their on-going viability.Experience and Capacity-To participate tenderers will need to provide 3 references for contracts currently operated remonstrating relevant experience.Insurance-To participate tenders will need to provide evidence of Professional indemnity insurance protects against claims for loss or damage made by clients or third parties as a result of the impact of negligent services you provided or negligent advice you offered.Business Continuity-To participate tenders will need to provide evidence they have a business continuity arrangement in place to meet the organisation support, uptime and recovery requirements.Data Protection-To participate tenders will need to provide evidence and any accredita-tion or compliance with recognised standards that evidences they can comply with GDPR principles and the UK Data Protection Act 2018.Cyber Security-To participate tenders will need to provide evidence and any accredita-tion or compliance with recognised standards that evidences they adequate cyber secu-rity in place.Vendor Accreditation-To participate tenders will need to provide evidence that they are an accredited vendor for the technologies they are proposing.",
    "id": "ocds-kuma6s-160437-tender-160437",
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "submissionMethodDetails": "https://taffhousing.co.uk/",
    "tenderPeriod": {
      "endDate": "2026-02-27T12:00:00Z"
    },
    "title": "Taff Telecoms (Omnichannel) Tender"
  }
}