The Provision of Debt Management and Sheriff Officer Services

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      "title": "Council Tax (First Placement)",
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      "title": "Housing Benefit Overpayments",
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        "currency": "GBP"
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  "date": "2025-04-29T00:00:00Z",
  "description": "The following Affiliated Bodies may participate in this framework agreement: City Parking (Glasgow) LLP; City Property (Glasgow) LLP and City Property (Investments) LLP.\r\n Supplementary to the per Lot award criteria outlined in Section 2 bidders must hold, commit to obtaining by the point of contract award or comply (as appropriate) with the following award criteria requirements;\r\n Lots 1-6 inclusive;\r\n - Must be Payment Card Industry Data Security Standard (PCI DSS) compliant\r\n - Must hold Transport Layer Security 1:2 (TLS) or Higher\r\n - Must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data\r\n - Must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent\r\n - Must be Accredited by; UK Credit Services Association, Financial Conduct Authority or Equivalent\r\n - Must be a Member of the Society of Messengers-at-Arms \u0026 Sheriff Officers or alternate or successor body\r\n - Must hold commissions to operate in the Sheriffdom of Glasgow and Strathkelvin\r\n - Must commit to providing a minimum of 4 sheriff Officers\r\n Lot 7\r\n - Must hold Transport Layer Security 1:2 (TLS) or Higher\r\n - Must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data\r\n - Must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent\r\n - Must be a Member of the Society of Messengers-at-Arms \u0026 Sheriff Officers or alternate or successor body\r\n - Must hold commissions to operate in the Sheriffdom of Glasgow and Strathkelvin\r\n - Must commit to providing a minimum of 4 sheriff Officers\r\n (SC Ref:797145)",
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        "region": "UKM82",
        "streetAddress": "40 John St, City Chambers"
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        "name": "David Hart",
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        "description": "Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services.\r\n The contract has been allocated into 7 separate lots :\r\n Lot 1 \u00e2\u0080\u0093 Council Tax (First Placement)\r\n Lot 2 \u00e2\u0080\u0093 Council Tax (Second Placement)\r\n Lot 3 - Non Domestic Rates (NDR)\r\n Lot 4 \u00e2\u0080\u0093 Sundry Debt\r\n Lot 5 - Fixed Penalties\r\n Lot 6 \u00e2\u0080\u0093 Housing Benefit Overpayments\r\n Lot 7 \u00e2\u0080\u0093 Sheriff Officers (not connected to Lots 1 - 6)",
        "documentType": "awardNotice",
        "format": "text/html",
        "id": "APR529196",
        "title": "The Provision of Debt Management and Sheriff Officer Services",
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        "deliveryLocation": {
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          "criteria": [
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              "description": "5%",
              "name": "Contract Management",
              "type": "quality"
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            {
              "description": "30%",
              "type": "price"
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        "description": "The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid council tax. The supplier of Lot 1 will receive the majority of council tax cases; however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following:\r\n - customers who have a history of payment activity or customers who have fallen into arrears for the first time\r\n - customers who have vacated the property and may require to be traced\r\n The caseload may also contain customers that are liable to pay council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge for long term empty properties and second homes. The successful supplier will assist the council with collection of debt in these cases and where appropriate trace absent owners.",
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        "id": "1",
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        "title": "Council Tax (First Placement)"
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          "criteria": [
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              "description": "5%",
              "name": "Contract Management",
              "type": "quality"
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            {
              "description": "15%",
              "type": "price"
            }
          ]
        },
        "description": "The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate council tax collection from customers with a history of non-payment.\r\n The supplier will assist the council in the collection of council tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.",
        "hasOptions": false,
        "id": "2",
        "status": "complete",
        "title": "Council Tax (Second Placement)"
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      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "5%",
              "name": "Contract Management",
              "type": "quality"
            },
            {
              "description": "30%",
              "type": "price"
            }
          ]
        },
        "description": "The council seeks the services of a Debt Management Partner and Sheriff Officer to assist the council in the collection of Non-Domestic Rates, Business Improvement Districts (BIDS), Civil penalties and the Visitor Levy. They will take a holistic and innovative approach to investigation, confirmation of liability, recovery and collection.\r\n The Lot 3 supplier will provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City boundary.",
        "hasOptions": false,
        "id": "3",
        "status": "complete",
        "title": "Non-Domestic Rates"
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "5%",
              "name": "Contract Management",
              "type": "quality"
            },
            {
              "description": "40%",
              "type": "price"
            }
          ]
        },
        "description": "The council seeks the services of a Debt Management Partner for collection of unpaid Accounts Receivable or Sundry Debts. The council and its Affiliated Bodies provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued by council departments or affiliated bodies.\r\n The council may also be required to administer and collect a range of sundry charges introduced during the period of this framework agreement. Additional levy\u00e2\u0080\u0099s or any other additional fees administered by the council family will also be included in the scope of this lot.",
        "hasOptions": false,
        "id": "4",
        "status": "complete",
        "title": "Sundry Debt"
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "5%",
              "name": "Contract Management",
              "type": "quality"
            },
            {
              "description": "40%",
              "type": "price"
            }
          ]
        },
        "description": "The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice.\r\n The successful supplier will also provide collection and enforcement services to any similar new scheme where a fixed penalty is applied.",
        "hasOptions": false,
        "id": "5",
        "status": "complete",
        "title": "Fixed Penalties"
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "5%",
              "name": "Contract Management",
              "type": "quality"
            },
            {
              "description": "40%",
              "type": "price"
            }
          ]
        },
        "description": "The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid Housing Benefit Overpayments (HBOP).\r\n The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.",
        "hasOptions": false,
        "id": "6",
        "status": "complete",
        "title": "Housing Benefit Overpayments"
      },
      {
        "awardCriteria": {
          "criteria": [
            {
              "description": "1%",
              "name": "Compliance with the Scope of Services",
              "type": "quality"
            },
            {
              "description": "0%",
              "type": "price"
            }
          ]
        },
        "description": "The council seeks to appoint a supplier to provide Sheriff Officer services to a framework for the execution of general citation and diligence services for the council not connected to Lots 1-6.\r\n The successful supplier will commit sufficient resources to the work allocated in order to meet the service level requirements of this contract.",
        "hasOptions": false,
        "id": "7",
        "status": "complete",
        "title": "Sheriff Officers (not connected to Lots 1 - 6)"
      }
    ],
    "mainProcurementCategory": "services",
    "procurementMethod": "open",
    "procurementMethodDetails": "Open procedure",
    "reviewDetails": "Glasgow City Council (\u00e2\u0080\u009cthe Council\u00e2\u0080\u009d) must, by notice in writing as soon as possible after the decision has been made, inform all tenderers and candidates concerned of its decision to conclude the framework agreement. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the last notice is sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 (\u00e2\u0080\u009cthe Regulations\u00e2\u0080\u009d). The Council is obliged to comply with the Regulations and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the Council must not conclude the framework agreement unless the proceedings are determined, discontinued or disposed of; or the court, by interim order, brings to an end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available to the courts are detailed in the Regulations. Economic Operators can write to the Council seeking further clarification on the notice, to which the Council must respond within 15 days. Economic Operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.",
    "status": "complete",
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "title": "The Provision of Debt Management and Sheriff Officer Services"
  }
}