Buyer Name: Dundee City Council
Buyer Address: Dundee House, 50 North Lindsay Street, Dundee, UKM71, DD1 1QE
Contact Name: Alix Finlayson
Contact Email: alix.finlayson@dundeecity.gov.uk
Contact Telephone: +44 1382433691
TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES
Buyer Contact Info
Status
complete
complete
Procedure
open
open
Value
142664.0 GBP
142664.0 GBP
Published
09 Jul 2025, 00:00
09 Jul 2025, 00:00
Deadline
n/a
n/a
Contract Start
n/a
n/a
Contract End
n/a
n/a
Category
services
services
CPV
72222300
72222300
Region
n/a
n/a
Awarded To
Digital Modus Ltd
Digital Modus Ltd
Official Source
Open Public Contracts Scotland
Open Public Contracts Scotland
Description
Implementation of Omnichannel Services
Linked Documents
Some PCS documents require login and recording interest on the source portal before download links are available.
No linked documents found for this notice.
Opportunity Context
More Information Links
External Link: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL534303
Link Title: TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES
Link Description: Implementation of Omnichannel Services
Lots
Lot Description: The Council wishes to seek proposals from prospective marketplace suppliers to assist in the implementation of Omnichannel facilities for Dundee City Council. The preferred supplier or suppliers will be called upon to provide various levels of assistance. The initial scope of the project being to establish the omnichannel facilities in Customer Services processes. With the solution allowing flexibility to expand into further Service areas as required. The Council is seeking to significantly increase the volume of requests and transactions handled by a combination of automated chatbot facilities and webchat Additionally the Council wishes to consider a resolution of a high volume of calls through conversational automated intelligence. The outcome of this will see a reduction in enquiries handled by Council staff and the ability of Council staff to manage multiple threaded queries.
Lot 1 Status: complete
Lot 1 Has Options: Yes
Lot 1 Options: Option to extend for 2 further years
Lot 1 Award Criterion (quality): ChatBot/WebChat Requirements
Documents
Document Title: TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES
Document Description: Implementation of Omnichannel Services
Raw Notice JSON
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